Michael Garcia
Marketing Graduate seeking opportunities in Marketing, Administration, and Business Operations.
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About
Customer Support Specialist with 4 years of experience in chat and email support, including 2 years in live chat. Skilled in handling high-volume inquiries, resolving billing and account issues, and maintaining 95%+ CSAT. Experienced in remote work, customer communication, and handling multiple tasks efficiently in fast-paced environments.
Experience
Customer Service Representative - Concentrix - WFH/Remote
(2024-04 - 2026-04)
- Assisted customers with billing, subscription, and account-related concerns
- Handled 3–5 concurrent live chat sessions in a fast-paced remote environment
- Maintained 95%+ customer satisfaction (CSAT) while ensuring fast and accurate responses
Email Support Specialist - Hinduja Global Solutions
(2023-03 - 2024-03)
- Managed high-volume customer inquiries via email with clear and professional communication
- Resolved customer issues via email while maintaining high-quality service and performance metrics.
Content Moderator - Call Hounds Global
(2022-03 - 2023-03)
- Ensured a safe platform environment by consistently meeting quality and accuracy metrics in content moderation.
- Processed high volumes of user content daily while maintaining a high degree of accuracy and attention to detail.
Education
Bachelor of Science - Business Administration, Major in Marketing Management - Rizal Technological University (2019 - 2023)
Information and Communication Technology - ABE International Business College (2017 - 2019)
