Gc Milan Granada

Logistics and Operations Professional with 3+ years of experience supporting U.S.-based logistics, dispatch, customer service, and operations teams. Proven ability to coordinate high-volume deliveries, manage driver dispatch, optimize routes, and ensure on-time service in fast-paced environments. Experienced in customer support, technical troubleshooting, and resolving operational issues while maintaining high customer satisfaction.

Proficient in Google Workspace, Slack, CRM systems, and AI tools such as ChatGPT to improve efficiency, streamline workflows, and reduce administrative tasks. Committed to delivering reliable support and operational excellence.

Logistics and Operations Virtual Assistant - Ding Dong Togo

(2023-05)

• Coordinated daily logistics operations for 90+ deliveries, ensuring 98%+ on-time pickup and delivery performance.
• Dispatched drivers across multiple U.S. markets, managing 30–80 orders per shift while optimizing routes and schedules.
• Leveraged AI tools, including ChatGPT, to automate routine communication and documentation, reducing administrative workload by 30%.
• Provided real-time customer and driver support, maintaining a 95%+ satisfaction rate through timely issue resolution.

Technical Support and Customer Service Representative - Six Eleven Global Services

(2022-01 - 2023-06)

• Provided technical support to 50+ Canadian customers daily, troubleshooting trail camera setup, connectivity, and performance issues.
• Diagnosed hardware and software issues with trail cameras, achieving a 95%+ first-contact resolution rate.
• Generated additional revenue by identifying customer needs and recommending complementary products and service plans, consistently meeting or exceeding sales targets.
• Guided customers through step-by-step troubleshooting via phone, chat, and email, improving customer satisfaction and reducing repeat contacts.

Student Assistant - University of Mindanao

(2018-07 - 2020-03)

• Assisted faculty members and supervisors with administrative tasks, including CRM management, documentation, and accreditation preparation, ensuring accurate records and efficient departmental operations.
• Communicated with faculty, staff, and students to coordinate schedules and administrative requests, improving workflow efficiency.
• Managed office documents and data entry, maintaining accurate records and timely document retrieval.
• Designed college brochures, promotional materials, and digital graphics to support academic programs and institutional branding.

Bachelor of Science - Tourism Management - University of Mindanao (2023) Davao City, Philippines