Genalyn Eboras
Member Relations Officer
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About
Results driven professional with solid experience in member relations, medical billing, customer service, and sales support. Proven ability to manage healthcare claims, assist client with benefit inquiries, and maintain strong customer relationships. Known for strong communication skills, attention to detail, and ability to work effectively in fast paced environments. Seeking a role where i can contribute my expertise while continuing to grow professionally.
Experience
Member Relations Officer - Pacific Cross Philippines
(2025-02 - 2025-05)
- Acted as primary liaison between members, healthcare providers, and internal teams.
- Assisted members with benefit inquiries, coverage details, and claims concern.
- Resolved client issues while ensuring high customer satisfaction.
- Maintained accurate documentation of member interactions.
Medical Billing Specialist - Avail BPO Ph. Inc
(2022-09 - 2024-05)
- Prepared and submitted insurance claims with high accuracy
- Verified patient records and billing information
- Followed up on claims to ensure timely reimsbursement
- Coordinated with healthcare providers and insurance companies
Sales & Services Specialist - JL65 Incorporated
(2022-04 - 2022-07)
- Handled customer inquiries and order processing
- Guided customers through purchasing decisions
- Maintained organized sales records and client data
Business Development Executives - Quest Marketing Integrated Services Inc.
(2018-11 - 2020-03)
- Generated new leads and support acquisition
- Conducted outbound and inbound calls to prospective customers
- Promoted products and services to increase sales opportunities
Education
Bachelor of Science - Information System - La concepcion College (2014 - 2018)
Minuyan National High School (2010 - 2014)
Minuyan Elementary School (2004 - 2010)
