Martin John Ilaga

Motivated and adaptable professional seeking to contribute strong problem-solving skills, organizational skills, and communication skill and a commitment to excellence in a dynamic work environment. Eager to take on new challenges, learn quickly, and deliver high-quality results that support organizational goals.

Premium Member Services Officer - Astoria Vacation and Leisure Club, Inc - 15 Escriva Dr, Ortigas Business District, Pasig, 1600 Metro Manila

(2025-07 - 2026-02)

• Collaborated with other departments to ensure information is correct before relaying to the members.
• Assisted with the members with their concern, inquiries and reservation to ensure their smooth vacation and leisure.
• Helping the members the step-by-step process to prevent any unnecessary inconvenience to the members.
• Providing the members assurance of their reservations, concerns, and inquiries.
• Handles inbound and outbound calls to assist members further with their concerns, inquiries, and reservations.
• Handles messages of the members via WhatsApp, Viber, and Emails of their concerns, inquiries, and reservations.

On the Job Training - Sorsogon Provincial Tourism, Culture, and Arts Office - Sorsogon Capitol

(2024-02 - 2024-05)

• Provided administrative and clerical support with other employees.
• Assisted in drafting official documents, invitations, and letter of confirmation related to the promotion of Sorsogon Province's tourism.
• Helped in assisting guests during the convention the Sorsogon province hosted.
• Maintained organized files and records of tourism's quarterly report.

Work Immersion - St. Louise de Marillac College of Sorsogon (Library) - Barangay Tugos, Sorsogon City

(2018 - 2018)

• Provided administrative and clerical support with the librarian.
• Organized books in their respective shelves.
• Assisted other students with their borrowed books.

Bachelor of Arts - Communication - Bicol University (2019-08 - 2024-07)