Geraldine Rose Latras
Front Desk
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About
Greet guests warmly, handle check-ins/check-outs, issue room keys, and resolve complaints. Manage bookings via phone or online, answer inquiries, and direct calls. Process cash and credit card payments, balance shift cash drawers, and maintain accurate guest records.
Experience
Front Desk - Renaissance St Louis Airport Hotel - St. Louis, Missouri, USA
- Greet guests warmly, handle check-ins/check-outs, issue room keys, and resolve complaints.
- Manage bookings via phone or online, answer inquiries, and direct calls.
- Process cash and credit card payments, balance shift cash drawers, and maintain accurate guest records.
- Communicate room status updates and maintenance needs with housekeeping and engineering.
Food & Beverage Server - Renaissance St Louis Airport Hotel - St. Louis, Missouri, USA
- Arrange tables, chairs, linens, silverware, and glassware according to the event plan.
- Deliver plated, buffet, or-passed food, and drinks to guests in a timely manner.
- Greet attendees, answer menu questions, accommodate dietary requests, and refill beverages.
- Clear used dishes, pack away furniture, and clean the venue after the event ends.
Education
Bachelor of Science - Tourism Management - Liceo de Cagayan University (2019-01 - 2023-12)
High School Diploma - Tourism Operation - Saint Michael High School – STI College Malaybalay (2013-01 - 2019-12)
Elementary Diploma - Lalawan SDA Elementary School (2007-01 - 2013-12)
