Zacha Macaraeg

Tourism Management Graduate with experience in front office operations, guest relations, reservations, and hotel customer service in both local and international hotel environments. Skilled in handling guest check-in and check-out procedures, reservations, and guest concerns while maintaining professionalism and excellent service standards. Knowledgeable in Opera PMS, hotel reservation systems, and front desk operations.

Dedicated to creating positive guest experiences and ensuring guest satisfaction at all times.

Front Desk Associate at Skyloft Hotel (2025-04 – Present)

• Greets and assists guests in a professional, friendly, and helpful manner at all times.
• Performs guest check-in, check-out, room assignment, and room change procedures efficiently.
• Handles guest inquiries, concerns, and requests while ensuring immediate assistance and guest satisfaction.
• Manages reservations, walk-in guests, and room availability using hotel reservation systems.
• Maintains accurate guest records and ensures proper coordination with housekeeping and other departments.
• Handles cashiering duties, payment transactions, and daily cash monitoring responsibly.
• Promotes and edits hotel services, amenities, and special offers to guests in creating promotional content and social media materials for hotel.
• Ensures front desk areas are organized, clean, and presentable at all times.
• Delivers excellent customer service to create a positive guest experience and lasting impression of the hotel

Recreation Attendant at Cliff House (4 Star Forbes Hotel) (2024-05 – 2024-08)

• Delivered professional, friendly service while interacting with a diverse range of guests, demonstrating respect and cultural sensitivity.
• Assisted VIP guests, ensuring a seamless and comfortable experience tailored to their needs.
• Led and coordinated recreational activities in collaboration with the supervisor, engaging with international guests to create an enjoyable and inclusive atmosphere.
• Utilized strong communication skills to promptly address questions and resolve concerns, ensuring guest satisfaction.
• Welcomed and checked in guests for recreational activities and pool access, ensuring a smooth and efficient process.
• Guided guests to suitable pool areas, prioritizing their comfort and ensuring a positive experience.
• Cultivated strong relationships with guests from various cultural backgrounds, ensuring their needs were consistently met and exceeded.

Reservation Associate at Diamond Hotel (2023-07 – 2023-08)

• Managed and responded to guest reservations via email in a prompt, professional, and courteous manner.
• Processed reservations using Opera PMS, demonstrating strong computer literacy and attention to detail.
• Assisted numerous guests with reservation inquiries and requests, providing clear and effective communication to ensure satisfaction.
• Maintained a high level of professionalism while addressing guest needs, ensuring a seamless and efficient booking experience.

Bachelor of Science in International Tourism Management – Our Lady of Fatima University Valenzuela Campus (2021 – 2025)

Secondary Level in Accountancy, Business and Management – Our Lady of Fatima University Valenzuela Campus (2019 – 2021)