Gianne Payumo

Results-driven Operations and Program Coordinator with 6+ years of experience delivering end-to-end professional certification and corporate training programs. Proven ability to coordinate cross-functional teams, streamline administrative operations, and build strong client relationships while managing multiple projects simultaneously.

Operations & Program Head - National Institute of Accounting Technicians (NIAT)

(2019-06)

• Managed end-to-end operations for professional certification and training programs.
• Coordinated training schedules, lecturers, corporate clients, and participants.
• Prepared proposals, quotations, Statements of Account (SOAs), Memoranda of Agreement (MOAs), and related program documentation.
• Served as the primary contact for participants before, during, and after training.
• Coordinated closely with Finance regarding payment verification, invoicing, official receipts, and enrollment.
• Managed StudyOnDemand platform access and participant onboarding.
• Organized Zoom sessions and ensured smooth delivery of online and hybrid learning programs.
• Collaborated with marketing and membership teams to improve participant engagement.
• Resolved high-volume client inquiries through email and phone while consistently delivering exceptional customer service and timely issue resolution.
• Managed multiple certification programs simultaneously while meeting strict deadlines.
• Coordinated 30+ certification and in-house training programs annually.
• Supported hundreds of participants across multiple professional programs.
• Oversaw onboarding and platform access for 50+ learners per batch.
• Ensured seamless delivery of certification programs by coordinating participants, lecturers, finance, and internal teams from registration through program completion.

Customer Service Representative – Sales & Service - Inspiro Manila Site – Relia Company

(2017-10 - 2018-05)

• Handled customer inquiries and service requests.
• Provided sales and customer support assistance.
• Maintained service quality standards in a fast-paced environment.

Bachelor of Science - Office Administration - Polytechnic University of the Philippines (2015-01 - 2019-12)