April Grace Dote

Detail-oriented logistics professional with 10+ years' experience coordinating domestic and international shipments, freight bookings, and export/customs documentation across express courier, freight forwarding, and remote virtual-assistant settings. Skilled in shipment tracking, courier and vendor performance management, administration tasks, and customer communication throughout the delivery cycle. Proven record of improving process efficiency, reducing costs, and maintaining full compliance with international shipping and regulatory standards.

Comfortable working independently in remote, and cross-functional teams.

Logistics & Operations Virtual Assistant at VisaHQ (2023-01 – 2025-01)

• Coordinated end-to-end logistics for sensitive visa and immigration documents across London, Dublin, and international operations, managing daily courier bookings, shipment tracking, and delivery schedules.
• Acted as primary point of contact between clients, submission officers, and internal teams on shipment status, delays, and logistics issues, ensuring timely delivery communications.
• Maintained accurate CRM records, uploaded shipment documentation, and kept order tracking information current for all active clients.
• Prepared shipping labels and ensured compliance with international shipping procedures and documentation standards.
• Investigate and approve refund cases in CRM. Managed refund tracking and reporting in Excel, updating dashboards to support accurate operational reporting.

Operations Agent – Senior at FedEx Express (2018-01 – 2022-01)

• Ensured couriers and vendors followed SOPs; identified and implemented process improvements across inbound and outbound operations.
• Coordinated and monitored solo truck arrangements for urgent and escalated shipments, and supervised inbound/outbound operations.
• Evaluated and reported on courier and station performance for pickups and deliveries; resolved vendor issues and validated vendor billings/invoices.
• Managed purchase orders and inventory of revenue supplies, ensuring adequate warehouse stock and timely distribution to customers.

World Service Agent at FedEx Express (2017-01 – 2018-01)

• Managed outbound shipments, ensuring full compliance with origin/destination customs rules and regulations.
• Prepared and verified export documentation, including AWB, invoices, and shipment records, for accuracy and completeness.
• Provided freight and export shipment quotations, and assisted customers with export documentation requirements. Checked IATA compliance of Dangerous Goods shipments for export.
• Reported daily sales activity and prepared/validated deposit slips for bank collection.

Sort Agent at FedEx Express (2015-01 – 2017-01)

• Sorted outbound shipments and ensured compliance with scanning requirements.
• Released cleared shipments to brokers and walk-in customers, updating shipment status in the system.

Customs Representative at FedEx Express (2013-01 – 2015-01)

• Prepared and verified completeness of customs-processing documentation, coordinating with Bureau of Customs on additional requirements.
• Reported on the status of all processed shipments and maintained accurate system records.