Giddel Fred Torrecampo

As a dedicated and compassionate customer service professional, I bring a wealth of knowledge and experience to the hospitality field. With a strong educational background of my experience in various hospitality settings, I am well-equipped to provide exceptional quality service.

HOTEL MANAGER - CITISTAR HOTEL DAVAO DEL NORTE - Davao del Norte

(2022-08)

• Manage day to day operation of the hotel
• Hiring, training, motivating and coaching employees as they provide attentive, efficient service to customers, assessing employee performance and providing helpful feedback and training opportunities
• Maintaining a clean, tidy business, ensuring that signage and displays are attractive
• Generating reports and presenting information to upper-level managers or other parties
• Ensuring staff members follow company policies and procedures

HOTEL SUPERVISOR - HOTEL SOGO

• Set goals for performance and deadlines in ways that comply with company's plans and vision and communicate them to subordinates
• Organize workflow and ensure that employees understand their duties or delegated tasks
• Ensure adherence to legal and company policies and procedures and undertake disciplinary actions if the need arises
• Supervise all Departments (Housekeeping, Front office and Kitchen staff)
• Shift supervisor
• Conduct checking every 2 hours
• In transit and key counting

CONSTRUCTION SUPERVISOR - HOTEL SOGO

• Supervise construction activities
• Help project manager to plan work
• Overseeing day-to-day operations of construction projects
• Attend site management meetings
• Coordinating subcontractors
• Preparing schedules, work progress, production and other reports

PAYROLL OFFICER - HOTEL SOGO

• Ensuring work records are captured correctly and completely
• Managing payroll information updates
• Ensuring wage and salary calculations are accurate
• Answering employee queries
• Rectifying payroll issues

SALES AND RETAIL SUPERVISOR - LD AVRASYA, INC. - Philippines

• Processing exchanges, returns, and refunds according to company policies
• Assisting with stock management
• Providing customers with detailed product information and recommendations
• Store visit
• Maintaining product knowledge
• Maintain quality of product to be prepared
• Training of personnel
• Conduct random checking of branch

RESTAURANT SUPERVISOR - DELONGTES SEAFOOD AND BARBEQUE

• Conducting regular inspections of the restaurant kitchen to determine whether proper standards of hygiene and sanitation are maintained
• Overseeing food preparation, presentation, and storage to ensure compliance with food health and safety regulations
• Monitoring inventory and ensuring that all food supplies and other restaurant essentials are adequately stocked
• Checking in on dining customers to enquire about food quality and service
• Monitoring the restaurant's cash flow and settling outstanding bills
• Oversee both front and back of house operations, including wait staff, kitchen crew, and bussing staff
• Identify methods our restaurant can use to cut waste, decrease costs, and improve profits
• Reviewing customer surveys to develop and implement ways to improve customer service
• Manage the work schedules of our restaurant's staff
• Supervise personnel
• Forecasting

RESTAURANT MANAGER - Harbour City Dimsum House Co., Inc. - Central Visayas, Philippines

• Oversee day to day operation of the restaurant
• Ensure top quality food standard
• Making improvements to the running of the business and developing the restaurant
• Ensuring compliance with licensing, hygiene and health and safety legislation
• Promoting and marketing the business
• Keeping statistical and financial records
• Assessing and improving profitability
• Liaising with customers, employees, suppliers, licensing authorities and sales representatives

SUPERVISOR - PERIDOT SUITES

• Supervise HK personnel
• Ensure cleanliness of room and all facilities of the hotel
• Oversee staff on a daily basis

BACHELOR OF SCIENCE - HOTEL AND RESTAURANT MANAGEMENT - UNIVERSITY OF MINDANAO