Jet Eclarino

Dynamic, goal-oriented management professional with over 5 years of diversified experience seeking an Operations or General Manager role. Committed to delivering outstanding results and fostering strong relationships with clients and colleagues to support organizational growth.

Hotel Manager at Belajandro Hotel (2024-01 – Present)

• Leading daily operations and guest service initiatives.
• Oversaw day-to-day operations of 100-room hotel with staff of 48 employees.
• Developed and implemented marketing strategies to promote hotel services.
• Established a positive work culture that promoted teamwork, collaboration, and employee morale.
• Booked large groups for weddings, seminars, conferences, and other events, providing best available room rates.
• Conducted regular staff performance evaluations, identifying areas for improvement and providing constructive feedback.
• Managed hotel operations for seamless functioning, ensuring high levels of efficiency and guest satisfaction.
• Increased customer service ratings through personable service.
• Reduced operating expenses by negotiating with vendors and optimizing resource management.
• Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates.
• Implemented revenue management strategies to maximize room rates, occupancy levels, and overall profitability.

Hotel Manager at Prime Asia Hotel (2017-02 – 2020-06)

• Managed operations covering Front Office, F&B, Housekeeping, Engineering, HR, Finance, and Marketing & Sales.
• Maintained customer and media databases for targeted communication.
• Led direct marketing and PR initiatives to boost brand recognition.
• Ensured exceptional guest service and operational efficiency.
• Oversaw day-to-day operations of 84-room hotel with staff of 101employees.
• Developed and implemented marketing strategies to promote hotel services.
• Established a positive work culture that promoted teamwork, collaboration, and employee morale.
• Booked large groups for weddings, seminars, conferences, and other events, providing best available room rates.
• Managed hotel operations for seamless functioning, ensuring high levels of efficiency and guest satisfaction.
• Reduced operating expenses by negotiating with vendors and optimizing resource management.
• Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates.
• Implemented revenue management strategies to maximize room rates, occupancy levels, and overall profitability.
• Monitored safety procedures to ensure a secure environment for both guests and employees.
• Provided exceptional service and assistance to guests upon check-in.
• Developed strong partnerships with local businesses to create exclusive offers and packages for hotel guests.
• Organized staff training sessions on topics such as effective communication skills, conflict resolution techniques, time management tips.

Sales Executive at Gulf Agency Company (2015-10 – 2016-01)

• Coordinated international shipments; handled shipping documentation.
• Assisted inventory analysis and production planning across offices.
• Achieved sales goals and service targets by cultivating and securing new customer relationships.
• Led cross-functional teams to support sales objectives, fostering collaboration between sales, marketing, and product development.
• Reduced operational costs by identifying inefficiencies in sales process and implementing corrective measures.
• Enhanced brand visibility, coordinating with marketing to develop impactful campaigns.
• Enhanced client satisfaction, providing exceptional after-sales support and maintaining regular communication.
• Optimized sales funnel management, enhancing lead generation and conversion rates.
• Kept detailed records of daily activities through online customer database.
• Recorded accurate and efficient records in customer database.
• Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.

Logistics Coordinator & Executive Secretary at Ginox UAE LLC (2013-10 – 2015-10)

• Managed contracts, permits, and administrative support.
• Organized meetings and supported management reporting.
• Improved internal communication by creating informative reports, presentations, and memos for executives and team members.
• Coordinated successful meetings and events by meticulously planning agendas, logistics, and materials.
• Supported timely decision-making with thorough research and accurate data analysis.
• Volunteered to help with special projects of varying degrees of complexity.
• Managed mail and both incoming and outgoing correspondence, mail, email and faxes.

Sales Supervisor & Admin Assistant at Saleh Bin Lahej Group, Chilli's (2012-01 – 2013-01)

• Oversaw service readiness and coordinated team operations.
• Achieved sales targets consistently through regular monitoring of team performance and adjusting strategies accordingly.
• Worked jointly with team members to assist with closing sales, cross-selling and upselling of products and services.
• Developed strong relationships with key clients, resulting in repeat business and increased revenue.

Restaurant Manager at Mang Inasal Food Corporation (2009-01 – 2012-01)

• Managed budgets, schedules, and customer service standards.
• Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
• Correctly calculated inventory and ordered appropriate supplies.
• Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
• Monitored inventory of supplies and purchased orders to maintain adequate stock levels.
• Increased restaurant revenue by optimizing table turnover rates and enhancing menu offerings.
• Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
• Established strong relationships with local suppliers to secure competitive pricing on quality ingredients without sacrificing taste or presentation.
• Coordinated catering services for private events, delivering memorable experiences while maximizing profits.
• Developed comprehensive marketing plans for special events, promotions, and community outreach efforts to boost brand visibility.
• Facilitated regular safety training sessions for all team members to ensure a safe working environment free from accidents or injuries.
• Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
• Ensured compliance with local health department regulations through regular staff training sessions and facility inspections.
• Assisted in development and implementation of new menus to offer variety and options to customers.

Some College (No Degree) in Hotel and Restaurant Management – College of Hotel Management, IBA ZAMBALES, Philippines (2009)