Ginalyn Merdegia Junio
Credit Controller | Accounts Receivable Specialist | Credit Management Professional
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About
Credit Control and Accounts Receivable professional with 6+ years of specialized experience managing multi-million-pound and multi-million-dollar portfolios across UK, US, and Canadian markets. Demonstrated success in optimizing collections performance, strengthening stakeholder relationships, driving process improvements, and leading high-performing teams within shared services and financial services environments. Experienced in leveraging technology, automation, and data-driven reporting to improve operational efficiency and support strategic decision-making.
Experience
Credit Controller - B2B (UK) - IQ-EQ Philippines
(2025-01)
- Manage end-to-end credit control activities across multiple UK entities, overseeing an AR portfolio of approximately £12M across two portfolios.
- Prepare daily and weekly aging reports and perform reconciliations against BI reports.
- Investigate and resolve billing and payment issues while collaborating with operational teams and stakeholders.
- Collaborate with Finance and Operations teams to identify process improvement opportunities and support automation initiatives aimed at enhancing reporting accuracy and collection efficiency.
Front Line Manager - B2B (US) - Genpact Services LLC
(2024-07 - 2024-11)
- Led and managed a team of 7 Accounts Receivable professionals supporting US B2B clients.
- Maintained client relationships, ensured operational targets were achieved, and implemented performance improvements.
Collection Support Analyst - B2B (US) - Accenture Philippines
(2022-05 - 2024-07)
- Managed an AR portfolio valued at approximately USD 6M for NBCUniversal supporting North America and Canada.
- Performed collections, cash application, reconciliations, intercompany activities, and dispute resolution.
Front Line Manager - B2B (US) - Genpact Services LLC
(2020-11 - 2022-04)
- Led and managed a team of 12 Accounts Receivable professionals supporting US B2B clients.
- Conducted coaching, performance reviews, governance meetings, and career development discussions.
Accounts Receivable SME - B2B (US) - Genpact Services LLC
(2019-11 - 2020-10)
- Managed an AR portfolio valued at approximately USD 3M for Coca-Cola Bottlers Shared Services, supporting Reyes Bottling mid-tier stores.
CIP and KYC Specialist - Genpact Services LLC
(2018-02 - 2019-10)
US Auto Collections - Genpact Services LLC
(2017-07 - 2018-01)
Medical Eligibility Specialist - Alorica Teleservices LLC
(2016-08 - 2017-02)
US Telco Collections/Billing - iQor Philippines
(2014-08 - 2015-10)
Education
BS - Computer Engineering - Technological University of the Philippines
BS - Hotel and Restaurant Management - ABE International College Las Piñas
