Giovanni Ugtong
AI-Assisted Cloud & Infrastructure Engineer | AWS, Networking, Troubleshooting & Automation
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About
NS.live focuses on modern infrastructure engineering, automation, and Zero Trust security. I help organizations design, troubleshoot, modernize, and automate enterprise and cloud infrastructure using Infrastructure as Code, scripting, APIs, and AI-assisted engineering workflows.
My core focus is infrastructure automation and SASE/Zero Trust, with an emphasis on practical, secure, repeatable solutions rather than manual operations.
Experience
Tech Mahindra — Network Architect (Official Title: Associate Network Architect) | 2021–Present
Provide architectural governance and technical leadership for enterprise network infrastructure supporting four delivery centers across the Philippines. Serve as the primary escalation point, SME, and SPOC for network-related matters, while leading engineers, troubleshooting complex network issues, reviewing changes, and supporting resiliency, failover, and infrastructure improvement initiatives.
Singtel — Senior Network Engineer / Network Technical Specialist | 2016–2021
Designed, implemented, migrated, and supported enterprise network infrastructure across data centers, regional offices, and international environments. Worked across routing, switching, firewalls, VPN, MPLS, WAN, and data center connectivity, including AWS Direct Connect and Azure ExpressRoute. Participated in major infrastructure transformation, migration, testing, troubleshooting, and operational handover activities.
NCS — Network Consultant | 2015–2016
Supported network and security infrastructure projects for Singapore government environments, including implementation, troubleshooting, infrastructure enhancements, and operational support within security-sensitive and highly governed environments.
Dimension Data — Network & Security Engineer | 2012–2015
Supported business-critical banking infrastructure in a highly regulated Singapore environment. Managed network and firewall changes, routing, switching, security operations, incident resolution, maintenance, and continuous service improvement under strict operational and change-management controls.
Datacraft (Dimension Data Group) — Network Engineer | 2007–2011
Delivered network engineering, implementation, troubleshooting, project delivery, and operational support across telecommunications and enterprise customer environments in the Visayas. Supported organizations including PLDT, Smart, Globe, and other regional customers, and participated in the deployment and operationalization of Wipro's first Cebu delivery center.
Education
Saint Peters College
Bachelor of Science in Electronics and Communications Engineering
Iligan City | Graduated March 2000
