Special Projects Support Manager at Trade License Zone (2021-09 – 2022-02)
- Supported operational and special business projects for company formation services
- Coordinated client requirements, documentation, and workflow processes
- Liaised with internal departments to ensure timely project completion
- Assisted management with administrative and client support functions
- Maintained professional communication with clients and stakeholders
Relationship Manager at Virtuzone (2014-04 – 2019-05)
- Managed company incorporation processes from onboarding to completion
- Provided comprehensive client support for trade licenses, visa applications, and renewals
- Built and maintained strong client relationships through exceptional service delivery
- Coordinated with government entities and internal teams regarding licensing and compliance requirements
- Resolved customer concerns and provided workflow recommendations for process improvement
- Assisted clients with documentation, operational requirements, and business setup procedures
Customer Services Manager at Virtuzone (2014-04 – 2015-09)
- Managed customer correspondence, inquiries, and operational reports
- Supported sales operations through client communication and coordination
- Assisted customers through phone, email, and direct communication regarding licensing and visa services
- Conducted issue follow-ups and research to ensure customer satisfaction
- Processed and monitored license renewal applications and related documentation
HR Helpdesk Officer at Juma Al Majid Est. (2013-09 – 2013-12)
- Served as the primary contact for HR-related concerns and employee inquiries
- Assisted employees regarding company policies, employee relations, and personnel information
- Maintained confidentiality and protected sensitive employee records
- Coordinated issue resolution and HR feedback processes
- Delivered timely and customer-focused HR support services
Secretary to the General Manager at Juma Al Majid Est., Home Appliances Management (2011-04 – 2013-09)
- Provided high-level executive and administrative support to senior management
- Managed confidential reports, memoranda, correspondence, and presentations
- Coordinated executive calendars, meetings, travel arrangements, and conferences
- Screened calls, visitors, and correspondence while prioritizing urgent matters
- Organized filing systems, office documentation, and records management
- Assisted in budget preparation and operational coordination
- Prepared reports, charts, and business documents for management review
Call Centre Agent at Emaar (2010-07 – 2010-12)
- Delivered customer support regarding property handovers, land registration, and community service inquiries
- Handled inbound and outbound customer calls professionally and efficiently
- Managed customer concerns using effective communication and problem-solving skills
- Maintained excellent customer service standards and telephone etiquette
- Coordinated callbacks, call transfers, and customer follow-ups
Receptionist cum Secretary at Dubai & Babil General Trading (2008-07 – 2010-06)
- Prepared correspondence, presentations, spreadsheets, and office reports
- Managed office systems, databases, and filing systems
- Coordinated meetings, travel arrangements, and event planning
- Maintained office supplies, invoices, records, and documentation
- Supported senior management with administrative and secretarial functions
- Assisted in general office operations and staff coordination
Sales and Collection Representative at Convergys (2001-10 – 2008-06)
- Managed customer accounts, collections, and sales support activities
- Assisted customers with billing concerns and account resolution
- Maintained strong customer communication and service quality standards
- Achieved performance targets through effective customer engagement
