Glady Buendia

Analytical and detail-oriented Data Analyst professional with hands-on experience in SQL, Excel, Tableau, data visualization, and exploratory data analysis. Experienced in translating business questions into analytical problems, working with real-world datasets, building dashboards, and communicating actionable insights. Brings 7+ years of case management and customer-facing operations experience, with strong attention to SLA, data accuracy, documentation, stakeholder coordination, and end-to-end ownership.

Implementation Project Manager at Hewlett Packard Enterprise (2026-04 – 2026-08)

• Led end-to-end project execution from kickoff through closure, coordinating activities to maintain scope, budget, timeline, and stakeholder alignment.
• Managed customer and internal stakeholder coordination, including implementation activities, hardware delivery, status tracking, and issue follow-up.
• Supported project delivery and customer satisfaction through proactive communication, clear action tracking, and timely resolution of execution issues.

Case Management Specialist at Hewlett Packard Enterprise (2019-07 – 2026-01)

• Maintained high SLA compliance in Salesforce by documenting, tracking, and monitoring requests through resolution, including 4-hour and critical-priority cases.
• Managed high-volume case queues with strong accuracy, documentation quality, and end-to-end ownership while minimizing escalations.
• Improved customer experience through proactive status updates, clear communication, and consistent follow-through across the case lifecycle.
• Recognized by customers and leadership for reliable execution, minimal escalations, and consistent delivery of high-quality support.

Finance Officer at Aplus Accel Inc. (2017-05 – 2019-06)

• Reduced invoice processing errors through thorough document validation and systematic cross-checking against financial records.
• Improved invoice approval turnaround through organized tracking, follow-up, and workflow monitoring.

Bachelor of Science in Information Technology – Sta. Teresa College (2013-06 – 2017-04)