John Andrew Divina
Customer Experience and Strategic Insights - Data Analyst
About
Computer Science graduate with advanced academic and technical proficiency in digital forensics, network forensics, and information security. Brings a comprehensive and certified foundation in core cybersecurity principles, comprehensive risk assessment methodologies, and modern security operations center architectures and workflows. Possesses a deep conceptual and analytical understanding of threat detection, incident analysis, centralized log management, and SIEM paradigms.
Demonstrated ability to bridge theoretical security concepts with practical execution, encompassing advanced packet-level network traffic analysis, volatile memory examination, and structured digital investigations. Positioned to deliver value through rigorous analytical problem-solving, a proactive posture toward threat mitigation, and a well-rounded technical background.
Experience
Customer Experience and Strategic Insights - Data Analyst - Maynilad Water Services, Inc.
(2026-03 - 2026-05)
- Aggregated and Reconciled Large-Scale Data: Processed, cleaned, and consolidated massive multi-file datasets containing hundreds of sheet tabs, transforming siloed metrics into unified, centralized analytical summaries.
- Streamlined Data Architecture: Designed automated workflows and structured master workbooks to correlate monthly and yearly customer experience trends, reducing data friction and improving reporting accuracy.
- Analytical Reporting & Trend Analysis: Analyzed complex operational metrics to identify behavioral patterns and anomalies, translating raw data into strategic insights for cross-functional stakeholders.
Education
Bachelor of Science - Computer Science specialized in Digital Forensics - National University - Manila (2022 - 2026)

