Glaiza Custodio

Supported daily office operations including filing, scheduling and inventory tracking. Processed client's inquiries, bookings and event confirmation. Manage emails and calling client's for follow up.

Office Associate - DE CEL'S CATERING SERVICES - Silang, Cavite

(2022-08 - 2026-01)

• Supported daily office operations including filing, scheduling and inventory tracking.
• Processed client's inquiries, bookings and event confirmation.
• Manage emails and calling client's for follow up.
• Prepare invoices, delivery schedules and menu updates.

Customer Service Representative - IQOR - Dasmarinas City, Cavite

(2022-03 - 2022-06)

• Handled 60-80 inbound calls daily.
• Resolved escalate issues relating to billing discrepancies, card disputes, achieving a 92% first-call resolution rate.
• Adhered to financial regulations and company policies, maintaining confidentiality and accuracy in all client's interaction.

Secretary - ALMD CONSTRUCTION AND TRAINING - Silang, Cavite

(2018-01 - 2022-02)

• Provided administrative support including preparing contracts and correspondence.
• Processed purchase orders and tracked inventory supplies.
• Monitoring projects collections.
• Assisted to payroll management.

Bachelor of Business Administration - Occidental Mindoro State College, San Jose, Occidental Mindoro (2005 - 2010)

3rd year, Undergraduate - San Jose National High School, San Jose, Occidental Mindoro (2000 - 2005)