Rudy Montes

Dynamic Operation Association with 5years+ of experience in logistics and inventory management. Proven track record in driving efficiency, demonstrated by leading campaign teams and optimizing failed delivery processes. Strong analytical skills, dept at monitoring and analyzing data to improve operations. Eager to leverage unique organizational abilities and project management expertise to excel as a Financial Advisor, delivering exceptional value in a remote setting

Operation Associate - Lazada PH

(2014-02 - 2019-02)

• Manage the customer Returns Department, ensuring efficient processing or returns and exchange.
• Conducted quality checks on items to maintain high standards for customer satisfaction.
• Coordinated with inbound receiving team to streamline operation and inventory accuracy.
• Processed failed deliveries and return-to-sender (RTS) items to facilitate swift resolution.
• Led campaign as part of the team, driving initiatives to enhance return process.

Scommerce Inbound Analyst - Shopee Ph.

(2019-03 - 2020-12)

• Oversaw failed delivery full-time equivalent (FTE) processes to optimize operation
• Received and processed failed deliveries and return-to-sender (RTS) items to ensure prompt handling.
• Responded to emails from third party logistics (3PL) providers, enhancing communication efficiency.
• Managed data processing within the Warehouse Management System (WMS) for seamless operation.
• Promoted campaign initiatives, contributing to the goals and performance.

Scommerce Inventory Analyst - Shopee ph

(2021-01 - 2022-05)

• Supervised the put-away process for full-time equivalents(FTEs), ensuring organized inventory management.
• Monitored first-in first-out (FIFO) of fresh items to maintain product quality.
• Conducted data recon for in-depth analysis, leveraging insights for inventory strategy
• Develop daily inventory reports to track stock levels and identify trends.
• Producted hourly dock-to- stock reports to enhance operational visibility.
• Facilitated campaign initiatives as a team lead, driving improvement in inventory system

SOC 3 RTS FTE - SPX Sorting Center

(2023-05 - 2025-07)

• Monitored FIFO processes for return-to-sender (RTS) intems, ensuring compliance and quality.
• Sent pre-allerts for custom brokerage (CB) and local items to streamline logistics
• Oversaw the management of SOC 5 sorting and recovery areas, optimizing workflows .
• Tracked FIFO recovery items, facilitating efficient inventory returns.
• Maintained and updated daily tracking systems for comprehensive oversight.
• Handled misrouted items, reworks, and liquidation process to mitigate losses.
• Complied hourly productivity reports to assess team performance against KPIs.
• Monitored agency staff to achieve key performance indicators (KPIs) for productivity.
• Conducted daily assessment of seller packaging practices, tagging items as damaged when necessary.
• Updated hub-to-hub logistics and addressed other concerns as needed.
• Resolved issues with destination and intercepting items through effective communication

BANIKA ELEMENTARY SCHOOL (1991-06 - 1997-04)

LLORENTE NATIONAL HIGH SCHOOL (1997-06 - 2001-04)