Goy Roque
Senior Executive Operations Partner
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About
Senior Executive Assistant and Operations Partner with 8+ years of experience supporting Executive and Managing Directors within global financial services. Expert in navigating multi-million-dollar portfolios across North America, EMEA, and APAC. A recognized Delegated AI Innovator, specializing in deploying LLM frameworks to automate executive workflows, financial controls, and large-scale operational transitions.
Experience
Senior Executive Assistant (Promoted Sep 2025) at JPMorgan Chase & Co. (2025-09 – 2026-04)
Orchestrated end-to-end executive operations for 13 Executive Directors within Client Onboarding Services, supporting portfolios ranging from base-income to multi-million-dollar institutional clients.
- AI Leadership & Automation: Served as "Delegated Innovator," spearheading AI tutorials (prompt engineering, data feeding, hallucination management) and implementing Copilot/Gemini workflows to automate executive comms and meeting governance.
- Operational Execution: Optimized 17+ weekly board, BURS, and leadership forums across 5 time zones, applying ground-admin best practices to eliminate recurring coordination errors.
- Financial Gatekeeping: Directed USD, ARS, and PHP budgets totaling ~$30K/month per Director and a ₱2.8M PHP cost center; produced monthly and YTD financial control reports.
- Executive Onboarding: Led LOB-wide executive onboarding for 20+ leaders per month, delivering Concur, Zoom, and internal systems training so new hires are fully operational from day one.
- Talent Coordination: Partnered with recruitment and hiring managers to streamline interview logistics for a high-volume, ramping department; managed end-to-end loops and synchronized candidate pipelines across multiple stakeholder calendars.
Executive Assistant at JPMorgan Chase & Co. (2023-02 – 2025-09)
- Project Nexus (Site Decommissioning): Acted as Working-Group Lead for the decommissioning of two vendor sites and the seamless facility consolidation of an 8,500+ employee workforce.
- Employee Engagement Strategy: Designed and executed a leadership-driven communication framework across a 15,000-employee business unit. Accelerated Employee Opinion Survey (EOS) scores from 84% to 93% in 9 months.
Fraud Specialist I at JPMorgan Chase & Co. (2022-04 – 2023-02)
Managed fraud investigations and KYC verification for business and consumer banking clients.
Customer Care Professional (Platinum & Business Accounts) at American Express (2021-04 – 2022-12)
- Provided premium concierge support for Platinum cardholders, ranking in the top 10% for performance.
- Appointed as Line-of-Business POC for engagement and value-generation initiatives.
Customer Care Professional (Fraud & KYC) at Concentrix – San Lazaro (2018-09 – 2021-04)
Managed 80–120 financial client interactions daily.
- Authored internal guides and FAQs that improved agent readiness and response times.
Education
Bachelor of Science in Psychology – Far Eastern University
