Hannah Jane Granada

Customer service and administrative professional with over 6 years of experience across banking, insurance, hospitality, travel, and marketing support. Skilled in CRM management, financial transaction processing, KYC/AML compliance, and front office operations, with a consistent record of accurate, professional service in high-volume environments. Experienced in multi-channel customer communication, administrative workflow management, and CRM automation using Meta Business Suite, Monday.com, and AI-assisted tools.

Detail-focused, adaptable, and committed to delivering precise, customer-centric results in remote and in-person roles.

Customer Service Representative and Marketing Assistant - Borderline Travel and Tours

(2025-08 - 2026-03)

• Managed customer inquiries, travel bookings, and follow-ups across phone, social media, inbound, outbound, and cold-call channels.
• Configured CRM AI agents to automate customer communication, lead generation, and follow-up processes through Meta Business Suite.
• Conducted competitor and market research to inform marketing strategy, social media content, and promotional campaigns.
• Led creation and execution of marketing campaigns and workflows in Monday.com, producing promotional graphics, tour advertisements, and itinerary materials.

Front Office Associate - Faircrown Suites

(2024-04 - 2025-06)

• Managed front desk and guest services operations, including check-in/check-out, reservations, and inquiry response across phone, email, and social channels.
• Processed financial transactions, including cash handling, transaction reporting, and account reconciliation, using hotel accounting software.
• Designed digital banners, signage, event boards, and food labels in Canva to support banquet and function room operations.

Non-Life Insurance Cashier (Reliever) - Climbs Life and General Insurance Cooperative

(2023-04 - 2024-01)

• Processed insurance premium payments and cash transactions accurately while delivering efficient client service.
• Maintained daily transaction records, reconciled cash accounts, and prepared financial documentation in accordance with company procedures.
• Assisted clients with payment transactions and policy-related inquiries while maintaining confidentiality of financial information.

Bank Teller - CARD Bank Inc.

(2021-04 - 2022-06)

• Processed high-volume customer transactions, including deposits, withdrawals, and loan payments, with accuracy and efficiency.
• Encoded and processed customer loan applications and loan disbursement/collection transactions.
• Performed KYC and customer verification procedures in compliance with AML and banking regulations.

Bachelor of Science - Tourism Management - University of Mindanao (2019)