Regielyn Dimapilis

Administrative and customer service professional with a BSBA in Operations Management and experience across lending, dealership, and logistics operations. Skilled in cash handling, financial documentation, and records management, with a consistent record of accuracy from zero-discrepancy daily cash counts to processing the paperwork behind 30 monthly vehicle releases. Seeking an administrative, cashiering, or customer service role where strong documentation and client-facing skills add value.

Cashier - MAPI Lending Investors, Inc. - Alangilan, Batangas City

(2025-06 - 2026-03)

• Processed 60+ daily customer payments, posting transactions in the company's loan management system with zero cash-count discrepancies
• Prepared daily collection reports and cashier summaries in Excel and Google Sheets, enabling same-day reconciliation with accounting
• Caught and resolved posting discrepancies by cross-verifying payment records with accounting and sales teams, preventing misapplied loan payments
• Handled 30+ daily client inquiries on balances, due dates, and payment schedules, supporting on-time collections
• Issued official receipts and maintained financial documentation that passed audits with no findings

Receptionist - Motorace Philippines Inc. - Alangilan, Batangas City

(2024-08 - 2025-06)

• Served as first point of contact for 20+ daily walk-in and phone clients, answering financing inquiries and routing concerns to the right department
• Prepared, printed, and processed vehicle registration (OR/CR) and insurance documents for all ~30 monthly motorcycle unit releases
• Guided buyers through reviewing and signing release documents, ensuring paperwork was complete and understood before unit turnover
• Maintained confidential customer and transaction records in an organized filing system, enabling on-demand retrieval for sales and financing staff
• Assisted in dealership marketing initiatives by creating and publishing motorcycle posts on Facebook, distributing promotional flyers, and participating in local caravan events to increase brand visibility and customer engagement

Administrative Staff (Intern) - NGC Express Logistics Inc. - Batangas City

(2024-02 - 2024-06)

• Encoded 20+ daily trip tickets and ~50 operational records in Excel for a 9-bus fleet running round-trip routes
• Assisted in scheduling and tracking round-trip operations, updating records so coordinators had current trip status
• Built and maintained an organized Excel archive of operational records, enabling quick retrieval whenever documentation was needed for reference or audits

BS in Business Administration - Operations Management - STI College Batangas (2020-09 - 2024-07)

Degree in IT - Mobile App and Web Development - STI College Batangas (2018-06 - 2020-03)