Hanz Reyes
Customer service and sales professional with experience in customer retention, technical support, and business operations. A collaborative team player with a focus on critical thin
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About
Customer service and sales professional with experience in customer retention, technical support, and business operations. A collaborative team player with a focus on critical thinking and sustainable design.
Experience
Customer Service Representative - Foundever - Ortigas
(2024-08 - 2026-06)
- Consistently exceeded monthly sales targets by 120% through effective prospecting and closing techniques
- Provided exceptional customer service, ensuring high levels of customer satisfaction and loyalty
- Negotiated contracts and pricing agreements with clients, resulting in increased profitability for the company
- Handled inbound calls for Level 2 Retentions.
IT Assistant - Offshore Business Processing Inc. - Cubao
(2024-03 - 2024-06)
- Installed, upgraded, and troubleshot software applications on multiple platforms.
- Created detailed documentation for various processes associated with the IT department.
- Provided technical support for hardware and software issues to end-users in a timely manner.
- Performed regular system updates and upgrades as needed to ensure the highest level of security across all networks.
Business Owner - What-A-Teas - Mandaluyong
(2022-03 - 2022-09)
- Handled all financial operations, including payroll and cash management.
- Processes orders behind the counter for delivery and pickup.
- Worked in the kitchen on a daily basis to make the beverage orders.
Education
Bachelors of Science - Computer Engineering - National University Manila (2026-05)
STEM Track - Jose Rizal University (2020)
