Donalee Marcelino
People-focused professional with extensive experience in customer service, technical support, education, administration, and virtual assistance
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About
People-focused professional with extensive experience in customer service, technical support, education, administration, and virtual assistance. Skilled at building positive relationships, resolving concerns efficiently, and delivering excellent service across diverse industries. Recognized for adaptability, strong communication skills, and a genuine commitment to helping people succeed.
Experience
Private Online English Tutor
(2025-07)
- Conduct personalized English lessons for young learners and foreign students.
- Improve students' speaking, listening, reading, grammar, vocabulary, and pronunciation skills.
- Create engaging learning materials tailored to individual needs.
Customer Service Associate | Inside Sales Associate | Technical Support Associate - Accenture Philippines
(2022-07 - 2025-06)
- Delivered customer support through phone, email, and chat channels.
- Handled inbound and outbound sales interactions.
- Provided technical support, ticket management, and service desk assistance.
- Utilized tools such as Citrix, Teams, WebEx, CRM platforms, and ticketing systems.
Online ESL Teacher - 51Talk
(2019-03 - 2021-09)
- Taught English to international students.
- Fostered student confidence and fluency through interactive lessons.
- Maintained a positive and supportive virtual classroom environment.
Virtual Assistant | Australian Client
(2020-04 - 2020-07)
- Managed calendars, emails, data entry, and administrative tasks.
- Assisted with social media planning and online research.
- Coordinated projects using Slack, Airtable, Zoom, and Google Workspace.
Administrative Aide III - Local Government Unit
(2009-02 - 2018-08)
- Prepared procurement and bidding documents.
- Managed records, meeting minutes, and purchase requests.
- Provided administrative support to government operations.
Music and English Teacher (High School and College)
(1996 - 2003)
Preschool Teacher
(1996 - 2003)
Sales Supervisor
(1996 - 2003)
Education
Bachelor of Science - Music Education - Manuel S. Enverga University Foundation
