Hazel Bucalon

Dedicated Hospitality Management graduate equipped with hands-on five-star luxury hotel internship experience across housekeeping operations. Technically proficient in utilizing Service Optimization Software for seamless service coordination alongside national certifications in Events, Front Office, and Housekeeping. Exceptionally skilled in operational logistics, inventory management, and maintaining meticulous attention to detail.

Seeking to leverage these core technical competencies and a proactive problem-solving mindset to elevate service delivery and support your organization's operational excellence.

Housekeeping Intern at RAFFLES & FAIRMONT MAKATI (2026-01 – 2026-03)

Dual-Branded 5 Star Luxury Hotel

• Successfully immersed in the property's premium heartist service culture, maintaining five-star service delivery and housekeeping standards across multiple guest floors.
• Mastered precision bed-making standards for king and twin setups, ensuring zero defects and maintaining strict compliance with luxury brand presentation guidelines.
• Managed the housekeeping department's nerve center by utilizing the ALICE operational platform to log, assign, and track guest requests with accuracy and poise.
• Streamlined administrative workflows by facilitating cross-functional communication between floor supervisors, room attendants, and coordinators to resolve guest issues promptly.
• Organized and managed guest refreshment inventory, optimizing storage setup and preparing hydration supplies to support the daily inventory turn.
• Recognized by room attendants and supervisors for a proactive work ethic, quick learning agility, and contributing positively to the overall team dynamic.

Bachelor of Science in Hospitality Management – BULACAN STATE UNIVERSITY - SARMIENTO CAMPUS (2026)

Accountancy, Business, and Management (With High Honors) in Accountancy, Business, and Management – GRACEVILLE NATIONAL HIGH SCHOOL (2022)