Sophia Cabreros
Hospitality and Tourism Management graduate with hands-on internship experience
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About
Hospitality and Tourism Management graduate with hands-on internship experience at PTC Aviation Training Center and Makati Shangri-La Hotel. Specialized in guest services and front office operations, demonstrating strong expertise in delivering exceptional customer service. Known for empathetic communication, teamwork, adaptability, professionalism, and the ability to work independently.
Committed to excellence in hospitality operations and fostering positive guest relations to uphold organizational standards.
Experience
Front Office Department - Receptionist at Makati Shangri-la Hotel (2025-09 – 2026-01)
- Welcomed spa and gym guests by providing courteous check-in assistance, ensuring smooth registration and a positive first impression.
- Managed reservations and bookings for spa treatments and gym sessions, coordinating schedules to maximize guest convenience and facility efficiency.
- Handled guest inquiries regarding wellness services, membership options, and amenities, delivering accurate information with professionalism.
- Maintained front desk operations by processing payments, organizing records, and upholding hotel standards of hospitality and service excellence.
Trainee at PTC Aviation Training Center, INC. (2025-07 – 2025-08)
- Worked collaboratively with peers to deliver quality service and contribute to a supportive training environment.
- Participated in hands-on exercises emphasizing teamwork, professionalism, and service excellence, which enhanced interpersonal and collaboration skills.
- Acquired a comprehensive understanding of hospitality operations, building transferable skills applicable to guest service roles in the industry.
- Practiced workplace etiquette, problem-solving strategies, and customer handling techniques, further developing adaptability, professionalism, and service-oriented capabilities.
Education
Bachelor of Science in International Tourism Management – Lyceum of the Philippines University – Manila (2022 – 2026)
High School in Humanities and Social Sciences Track – MCA Montessori School, Inc. (2020 – 2022)
