Heart Adlawan

Detail-oriented and results-driven Psychology student with experience in customer service, HR support, recruitment coordination, records management, and office administration. Skilled in communication, scheduling, data management, and client relations in fast-paced environments. Strong organizational, multitasking, and problem-solving abilities with a commitment to professionalism and efficient administrative support.

SK Councilor - Barangay Colon City of Naga - City of Naga, Cebu

(2023-11)

• Coordinated community outreach programs, youth activities, and barangay events.
• Collaborated with barangay officials, volunteers, and community members to support local initiatives.
• Managed documentation, attendance records, scheduling, and activity reports.
• Assisted in organizing public programs and ensuring smooth event operations.
• Demonstrated leadership, communication, and team coordination skills through active community engagement.

Human Resource Intern - BAI Finance Group of Companies

(2025-09 - 2025-12)

• Assisted in recruitment processes including resume screening and applicant evaluation.
• Coordinated interview schedules and communicated with applicants and hiring managers.
• Managed applicant inquiries and maintained professional email correspondence.
• Updated HR databases, employee records, and recruitment documentation.
• Supported daily HR administrative operations and office tasks.

Customer Service Representative - Sykes

(2021-11 - 2022-10)

• Handled customer inquiries and resolved concerns through phone, chat, and email support.
• Maintained accurate customer records and ensured timely follow-ups.
• Delivered professional customer service in a fast-paced work environment.
• Collaborated with team members to improve service efficiency and customer satisfaction.
• Strengthened communication, conflict-resolution, and problem-solving skills.

Bachelor of Science - Psychology - University of San Jose - Recoletos (2022-08 - 2026-06)

Senior High School - HUMSS Strand - Tuyan National High School (2019-05 - 2021-05)