Validation Specialist - Cornerstone Marketing Concepts - Center Court Drive North, Cerritos, California
(2023-01 - 2025-01)
- Review images and metadata associated with each document to ensure completeness and correctness.
- Identify and correct any discrepancies or errors in data, document indexing, labeling, or classification.
- Perform data validation tasks to confirm the accuracy of optical character recognition
- Previous experience in document imaging, data entry, or a related field, with a strong emphasis on quality assurance and validation.
- Adhere to strict confidentiality protocols and security measure to protect sensitive information.
- Maintain detailed records of validation activities and provide regular reports on quality metrics and performance indicators.
- Collaborate with scanning technicians and software developers to troubleshoot issues and improve processes.
Customer Resolution Team at T-Mobile (LNP Tier 4) - Startek Philippines Incorporation - Makati City
(2017-01 - 2022-01)
- Reviews all port in and port out orders from Resellers or Saddleback customers for accuracy.
- Obtains LOA, Bill Copies, and CSR if available to assist with port request.
- If CSR is available, verifies and validates CSRs to ensure all of the numbers to be ported are reflected.
- Prepares Number Porting orders utilizing carrier applications and carrier interfaces.
- Tracks submitted Port orders to ensure Firm Order Confirmation (FOC) is received within requested timeframes.
- Resolves order rejects in a timely manner and escalates to our engineering as needed.
- Handling email escalation to our resellers and other service provider
- Assists in all number pooling and allocation to resellers, including obtaining the numbers.
- Works with customers and resellers to resolves errors with the port orders, such as address mismatch, name mismatch, vendors, etc.
- Reviews all port requests daily for accuracy to ensure timelines are being met, if timelines are in jeopardy escalates to appropriate parties.
- Proficient in video conferencing platforms such as, Zoom, Microsoft themes and skype, Avaya, able to communicate with customer across a variety of channels
Data Encoder - Chynna Sales & Distribution Incorporation - Taguig City
(2015-01 - 2017-01)
- General data entry tasks.
- Ensuring data is accurate before entering into relevant databases.
- Interpreting data on paper and translating it digitally.
- Data system maintenance and management.
- Review incoming data for errors, missing information, or inconsistencies.
- Verify correctness before encoding to avoid duplication or incorrect entries.
- Organize and categorize information following company standards.
- Data backups.
- Proofing and editing data.
