Herbert Vallega

Efficient customer service professional with 5+ years of experience in Customers service support. Adept at handling 60+ calls on a daily basis while consistently resolving client issues smoothly and quickly. Fluent in English and able to provide clear customer. Seeking and apply customer and problem-solving expertise to benefits your company as a call center representative

Validation Specialist - Cornerstone Marketing Concepts - Center Court Drive North, Cerritos, California

(2023-01 - 2025-01)

• Review images and metadata associated with each document to ensure completeness and correctness.
• Identify and correct any discrepancies or errors in data, document indexing, labeling, or classification.
• Perform data validation tasks to confirm the accuracy of optical character recognition
• Previous experience in document imaging, data entry, or a related field, with a strong emphasis on quality assurance and validation.
• Adhere to strict confidentiality protocols and security measure to protect sensitive information.
• Maintain detailed records of validation activities and provide regular reports on quality metrics and performance indicators.
• Collaborate with scanning technicians and software developers to troubleshoot issues and improve processes.

Customer Resolution Team at T-Mobile (LNP Tier 4) - Startek Philippines Incorporation - Makati City

(2017-01 - 2022-01)

• Reviews all port in and port out orders from Resellers or Saddleback customers for accuracy.
• Obtains LOA, Bill Copies, and CSR if available to assist with port request.
• If CSR is available, verifies and validates CSRs to ensure all of the numbers to be ported are reflected.
• Prepares Number Porting orders utilizing carrier applications and carrier interfaces.
• Tracks submitted Port orders to ensure Firm Order Confirmation (FOC) is received within requested timeframes.
• Resolves order rejects in a timely manner and escalates to our engineering as needed.
• Handling email escalation to our resellers and other service provider
• Assists in all number pooling and allocation to resellers, including obtaining the numbers.
• Works with customers and resellers to resolves errors with the port orders, such as address mismatch, name mismatch, vendors, etc.
• Reviews all port requests daily for accuracy to ensure timelines are being met, if timelines are in jeopardy escalates to appropriate parties.
• Proficient in video conferencing platforms such as, Zoom, Microsoft themes and skype, Avaya, able to communicate with customer across a variety of channels

Data Encoder - Chynna Sales & Distribution Incorporation - Taguig City

(2015-01 - 2017-01)

• General data entry tasks.
• Ensuring data is accurate before entering into relevant databases.
• Interpreting data on paper and translating it digitally.
• Data system maintenance and management.
• Review incoming data for errors, missing information, or inconsistencies.
• Verify correctness before encoding to avoid duplication or incorrect entries.
• Organize and categorize information following company standards.
• Data backups.
• Proofing and editing data.

Bachelor of Science - Information Technology - College Binalbagan Catholic (2014-01 - 2015-01)