Alvin Cañete

Process-focused professional with over 10 years of experience in workflow analysis, workforce optimization, and data management. Skilled in documenting end-to-end processes, supporting continuous improvement initiatives, and collaborating with cross-functional teams to enhance efficiency and quality. Proficient in process mapping, SOP development, KPI monitoring, and automation tools, with strong communication and analytical skills.

Aviation Data Analyst - RELX Reed Elsevier Philippines

(2023-11 - 2025-03)

• Analyzed and validated airline supply management data, ensuring accuracy, completeness, and integrity across multiple systems.
• Created and maintained process documentation, reports, and SOPs to support operational workflows.
• Collaborated with cross-functional teams to improve data quality and workflow efficiency.
• Supported process improvement initiatives by identifying discrepancies and recommending corrective actions.
• Monitored alerts and facilitated continuous data flow for passenger, cargo, and road feeder service segments.

Workforce, Scheduling & Mission Control Analyst - Teleperformance Philippines Inc.

(2014-10 - 2023-10)

• Conducted workforce demand analysis and forecasting to optimize staffing and resource allocation.
• Designed and adjusted schedules based on projections, ensuring compliance with labor policies and service thresholds.
• Utilized workforce management tools to streamline scheduling and reporting processes.
• Generated reports and provided data-driven insights to support decision-making.
• Identified opportunities for process improvements in workforce planning and scheduling.
• Coordinated with clients and incident management teams to resolve operational issues.

Product Coach & Subject Matter Expert (AT&T UVERSE) - Teleperformance Philippines Inc.

(2011-10 - 2014-10)

• Developed and delivered training programs, SOPs, and process documentation to enhance team performance.
• Provided subject matter expertise to support process alignment and policy creation.
• Mentored and coached staff, building organizational knowledge and capabilities.
• Collaborated with cross-functional teams to ensure consistent process execution.

Customer Support Representative (General Motors) - Convergys

(2008-05 - 2011-09)

• Assisted customers with inquiries and validated warranty claims.
• Ensured customer satisfaction by resolving issues effectively.

Customer Support Representative (US Airways) - Advanced Contact Solutions (ACS)

(2005-05 - 2007-02)

• Supported customers with flight reservations, rebooking, and cancellations.
• Maintained service quality while handling complex travel arrangements.

Bachelor - Advertising and Public Relations (Major in Public Relations) - Polytechnic University of the Philippines (PUP) – Sta. Mesa, Manila (1999 - 2003)