Imelda Ramos

Administrative professional with 20+ years of experience supporting legal, banking, compliance, and customer service operations. Experienced in data entry, records management, document preparation, electronic file organization, and client support. Proficient in Microsoft Office, Google Workspace, CRM and case management systems. Known for exceptional attention to detail, confidentiality, and meeting deadlines in fast-paced remote environments.

Reservations Sales Specialist - IHG

(2022-01 - 2026-12)

• Entered and updated customer information with accuracy.
• Maintained electronic customer records.
• Processed documentation while meeting quality standards.
• Provided professional customer support via phone and email.

Legal Assistant (VA) - Think Visa

(2022-01 - 2023-12)

• Entered client information into case management systems.
• Organized electronic case files.
• Updated legal records and tracked deadlines.
• Prepared legal documents and correspondence.
• Maintained confidential client records.

Fraud Analyst - Concentrix

(2016-01 - 2022-12)

• Reviewed records for accuracy.
• Maintained confidential electronic files.
• Prepared reports and updated customer information.
• Followed strict compliance procedures.

Legal & Administrative Positions - DPWH, Accord Savings Bank, Megalopolis Properties

(1992-01 - 2012-12)

• Maintained legal records.
• Organized files and documentation.
• Prepared correspondence.
• Supported executives and attorneys with administrative tasks.

Bachelor of Laws - Saint Louis University

Bachelor of Political Science - Saint Louis University