Bleu Eravilla

Consistently ranked among top-performing service agent for almost 6 years, maintaining high productivity and quality metrics. Improved workflow efficiency by reducing follow-up delays by ~80%. Contributed to client trust and expansion of VA support within the team.

Demonstrates an insatiable appetite for learning and adapting to new systems. Known for reliability, proactive mindset, and improving workflow efficiency. Exhibits the ability to assess situations quickly and act decisively with 20+ years of experience.

Proactive and solutions-driven. Strong process awareness and risk prevention. Fast learner in any required system. Highly responsive with clear, professional communication.

VIRTUAL ASSISTANT – SERVICE TEAM - EVERTREE INSURANCE

(2020-07)

• Processed high-volume insurance renewals daily, ensuring accuracy and compliance with policy guidelines
• Reviewed policy details, updated records, and handled billing or documentation requirements
• Maintained strong attention to detail while managing bulk transactions under tight deadlines
• Balanced detailed processing with a big-picture approach, identifying patterns and preventing recurring errors
• Coordinated with clients and internal teams to resolve discrepancies and ensure smooth renewals
• Improved workflow efficiency by spotting bottlenecks and streamlining repetitive tasks

Hybrid Customer Support Specialist (Food Delivery & E-Commerce Apps) - TASKUS INC

(2016 - 2019)

• Handled high-volume customer inquiries via chat, email, and calls for food delivery and online shopping platforms
• Resolved issues related to orders, payments, refunds, missing items, and delivery delays with a strong focus on first-contact resolution
• Coordinated with riders, merchants, and internal teams to ensure smooth order fulfillment and real-time problem resolution
• Demonstrated decisive judgment in time-sensitive cases (e.g., cancellations, compensation, fraud flags)
• Maintained customer satisfaction by applying empathy, clear communication, and solution-focused responses
• Documented cases accurately in CRM systems and followed escalation protocols when necessary
• Adapted to fast-paced environments, peak-hour surges, and evolving platform policies

Funding Specialist (Pension Cash Advances – Veterans Accounts) - CASHFLOW OUTSOURCING INC

(2012 - 2014)

• Processed cash advance applications for pensioners, primarily veterans, ensuring accuracy and adherence to internal policies
• Reviewed eligibility, verified documentation, and assessed applications to support timely funding decisions
• Coordinated with clients to gather requirements, explain terms, and provide status updates
• Maintained accurate records of transactions, repayments, and client profiles
• Handled sensitive financial information with strict confidentiality and attention to detail
• Balanced speed and accuracy in high-volume processing while minimizing errors and delays
• Collaborated with internal teams (collections, compliance, and support) for smooth end-to-end processing
• Consistently met or exceeded processing quotas, earning substantial performance-based incentives

Online Freelance / Gig Worker - VARIOUS CLIENTS

(2009 - 2020)

• Provided remote support across multiple roles including customer service, virtual assistance, data entry, and basic content moderation
• Managed client communications, ensuring timely responses and consistent service delivery across different time zones
• Completed short-term and long-term projects with minimal supervision, demonstrating reliability and self-direction
• Handled administrative tasks such as email management, scheduling, order processing, and research
• Maintained accuracy and attention to detail in data handling and reporting tasks
• Adapted quickly to different tools, platforms, and client requirements
• Built long-term client relationships through professionalism, trust, and consistent output

Project Management & Document Control Support - M+W ZANDER, PHILLIPPINES

(2007 - 2009)

• Managed document control, ensuring accurate filing, versioning, and timely distribution of project documents
• Prepared and compiled Bills of Quantities (BOQs), cost estimates, and supporting documents for proposals and bids
• Assisted in developing client-ready proposals aligned with technical and budget requirements
• Generated and maintained progress reports, tracking milestones, timelines, and deliverables
• Coordinated directly with clients to gather requirements, provide updates, and address inquiries promptly
• Liaised with engineers, contractors, and suppliers to ensure accurate data and smooth execution
• Helped fast-track project timelines through efficient coordination and quick turnaround, earning performance-based incentives
• Supported project managers in a deadline-driven environment while maintaining high accuracy and responsiveness
• Reduced turnaround time by 70% by handling 10+ projects simultaneously

BS - Business Administration Major in Management - The International University Manila (1992 - 1994)

BS - Physical Therapy - Emilio Aguinaldo College Manila (1990 - 1992)