Iris Calderon
Customer Service Professional with BPO and Hospitality Experience
Hire this person
Send a job offer directly to this candidate
About
Customer Service Professional with experience in both BPO and hospitality. I take pride in creating positive experiences by listening, communicating clearly, and finding solutions that meet customers' needs. I enjoy working with people, learning new skills, and contributing to a team that values excellent service.
Experience
Customer Service Representative – Property Management - Resolv Global Philippines
(2026-05 - 2026-07)
- Managed leasing documents, maintenance requests, and tenant records using AppFolio.
- Assisted tenants and property owners.
- Maintained accurate documentation.
Customer Service Representative – Healthcare Campaign - Resolv Global Philippines
(2026-02 - 2026-05)
- Assisted patients with appointments and inquiries.
- Updated records using Salesforce Health Cloud.
- Ensured data privacy compliance.
Seasonal Email Support Representative - Resolv Global Philippines
(2025-12 - 2026-01)
- Responded to customer inquiries regarding orders, returns, refunds, and shipping concerns.
- Managed customer accounts and order updates using Shopify.
- Delivered timely and accurate email support during the holiday season.
Cold Calling - Auto-warranty Campaign - VA Aspire Agency
(2025-02 - 2025-09)
- Conducted outbound calls to promote extended auto warranty services.
- Qualified leads and explained product features and benefits.
- Addressed customer questions and objections professionally.
Quality Analyst - Alorica
(2018-07 - 2025-01)
- Monitored and evaluated customer interactions to ensure compliance with client and company quality standards.
- Provided performance feedback and coaching recommendations to supervisors and agents to improve service quality.
- Conducted quality audits, maintained evaluation records, and participated in calibration sessions.
Customer Service Representative (Escalation Agent) - Financial Campaign - Alorica
(2014-02 - 2018-06)
- Handled escalated customer concerns involving billing, payments, and account-related inquiries.
- Resolved customer issues through phone and email while delivering excellent customer service.
- Processed payments, payment arrangements, and basic troubleshooting requests.
Barista - Yellow Tree Cafe
(2011-04 - 2014-01)
- Prepared coffee, beverages, and food while maintaining quality and presentation standards.
- Delivered excellent customer service by assisting customers with orders and recommendations.
- Maintained cleanliness, inventory, and efficient daily operations.
On-call Waitstaff / Cashier - Imperial Garden Catering Services
(2010-09 - 2013-12)
- Provided excellent customer service by taking orders, serving food, and processing payments.
- Assisted with catering events while ensuring efficient and professional service.
- Maintained cleanliness and supported daily food service operations.
Education
Bachelor of Science - Hospitality Management - Pangasinan State University (2005 - 2008)
