Isabel De Chavez

HR and customer experience professional with experience in talent acquisition, provider recruitment, candidate interviewing, training administration, customer service, sales, and technical support. Skilled in professional communication, candidate screening, recruitment coordination, troubleshooting, CRM-based workflows, and remote collaboration. Known for clear communication, strong follow-through, and the ability to manage high-volume work while maintaining a positive client and candidate experience.

Senior HR Recruiter - June Skin

(2026-01 - 2026-09)

• Conducted candidate and provider recruitment activities, including screening, interview coordination, professional follow-up, and candidate communications.
• Designed and executed targeted outreach for a PDRN microneedling add-on initiative, personalizing communications for nine select providers and aligning product recommendations to their needs.
• Implemented a structured onboarding workflow for new hires, streamlining integration and minimizing administrative errors.
• Tracked recruitment performance metrics, including time-to-hire and offer acceptance, to identify process bottlenecks and improve recruitment workflows.
• Partnered with hiring managers in recruitment strategy meetings to align timelines, candidate requirements, and role priorities.
• Supported provider engagement processes through clear procedures, consistent documentation, and cross-functional communication.
• Represented employer branding and talent outreach efforts through career fairs and professional networking activities.

Sales, Customer Service & Technical Support Specialist - Sutherland Global Services

(2023-08 - 2025-08)

• Trained new support staff on technical procedures, contributing to team performance improvements and faster time-to-competency.
• Collaborated with supervisors to escalate and resolve complex customer issues across multiple product lines.
• Followed up with clients post-resolution to verify satisfaction and identify service improvement opportunities.
• Managed high-volume ticket queues while maintaining service level agreements and professional communication standards.

Customer Service & Technical Support Specialist - Uber Centre of Excellence LLC

(2019-03 - 2023-09)

• Troubleshot networking, software, and hardware issues across multiple systems, restoring service functionality promptly.
• Achieved high first-call resolution rates through systematic troubleshooting and comprehensive product knowledge.
• Provided remote support across various time zones, managing high-volume ticket queues while maintaining service quality.
• Collaborated with cross-functional teams to resolve complex customer issues and improve operational efficiency.
• Maintained detailed client interaction records to identify service trends and improvement opportunities.

Sales & Customer Service Specialist - Alorica

(2013-01 - 2018-11)

• Handled escalated calls, resolving complex customer concerns with professionalism and sound judgment.
• Maintained a courteous demeanor while managing high call volumes and competing priorities.
• Addressed customer issues promptly and professionally, reducing repeat complaints.
• Tracked customer interactions using CRM software to identify service trends and improvement areas.
• Developed strong customer relationships, generating repeat business and positive feedback.
• Took, processed, and escalated orders while handling email correspondence related to order inquiries.