Isla

Detail-oriented and results-driven Business Administration graduate with hands-on experience in accounting support, payroll assistance, tax documentation, customer service, and administrative tasks. Skilled in financial record-keeping, data entry, Microsoft Office, and communication in fast-paced environments. Highly organized, adaptable, and eager to contribute strong problem-solving and administrative skills to support business operations.

Accounting and Human Resources Intern - EHM Realty and Development Corporation

(2026-02 - 2026-05)

• Prepared and verified receipts, invoices, and financial documents for accuracy and compliance
• Performed basic auditing and validation of sales and expense records using Microsoft Excel
• Assisted in payroll processing and employee records management
• Supported preparation and filing of tax documents and BIR compliance requirements
• Maintained organized financial and employee records for efficient documentation and retrieval
• Coordinated HR administrative tasks including employee documentation and support processes
• Assisted in recruitment activities including job fair coordination and applicant processing

Customer Service Representative (Chat-based) - Alorica

(2025-06 - 2025-09)

• Provided customer support through chat channels, resolving inquiries and concerns with professionalism, accuracy, and empathy
• Managed high-volume chat interactions while maintaining response quality, attention to detail, and timely resolution
• Documented customer interactions, issues, and resolutions accurately using CRM systems and internal tools
• Assisted customers with account-related concerns, troubleshooting, and service inquiries in accordance with company procedures
• Collaborated with team members and other departments to resolve complex customer concerns efficiently
• Identified recurring customer issues and shared feedback to support process and service improvements

Team Member - Pizza Hut SM Lipa

(2022-07 - 2024-02)

• Assisted customers and POS transactions in a fast-paced service environment
• Managed cash handling, payment processing, and transaction accuracy during daily operations
• Provided quality customer service while ensuring order accuracy and efficient service operations
• Supported daily team operations, demonstrating reliability, teamwork, and time management skills
• Maintained cleanliness and organization of work areas in compliance with company standards and procedures
• Adapted quickly to company systems, operational processes, and customer service protocols

Bachelor of Science - Business Administration - Kolehiyo ng Lungsod ng Lipa (2022 - 2026)