Israel Joya

Dedicated and results-driven Operations Professional with over 20 years of comprehensive experience in hotel management, administrative leadership, and vessel catering logistics. Seeking to leverage proven expertise in shift supervision, team leadership, workflow optimization, and inventory management to excel as an Operations Supervisor. Committed to enforcing strict quality control, enhancing operational efficiency, and driving high team performance.

Shift Operations Manager - Prince Court Hotel - Manila

(2016-11)

• Direct daily front-of-house and back-of-house operational workflows, ensuring safety, cleanliness, and service consistency across shifts.
• Supervise, schedule, and lead cross-functional staff to optimize daily coverage and maintain smooth team execution.
• Resolve operational bottlenecks, facility issues, and elevated customer service inquiries efficiently.
• Conduct regular quality control inspections across rooms and public areas to enforce strict operating and hygiene standards.

Administrative Officer - Anito Group of Companies / Titanium Corporation

(1997)

• Managed daily administrative functions, record-keeping, and operational documentation over a 12-year tenure.
• Tracked facility compliance, inventory control, and multi-departmental communications.

Chief Cook / Able Bodied Seaman - Falkeid Shipping A/S - Finnoy, NO

(2015-07 - 2016-08)

• Oversaw all onboard catering operations, ensuring full compliance with international safety and health regulations.
• Managed supply provisions, inventory budgeting, and menu planning for vessel crew members.
• Executed strict food safety, inventory control, and waste reduction measures.

Hotel Manager - Hotel99 Incorporated

(2015-01 - 2015-07)

Primary function - Proper management of Hotel Operations Critical and Technical Performance areas.

• Ensuring sales profitability of the branch thru Planning, Organizing, Leading and Controlling.

Hotel Supervisor - Hotel 99 Inc. - Cubao Quezon City

(2014-03 - 2015-01)

• Managed daily property operations, supervising front desk, housekeeping, and maintenance personnel.
• Coordinated room allocation and staff schedules to optimize room turnover efficiency and revenue.
• Handled guest relations and dispute resolution to protect brand reputation and customer loyalty.
• Managed stock inventory for linens, guest supplies, and operational materials.

Administrative Manager - Metro Hotel - Manila

(2008-04 - 2012-07)

Primary function - Assist the Operations Manager in proper administration of Policies Systems And Procedures on the ff. areas

• Hotel Supplies procurement
• Renewal of locale's Governmental requirements
• Monthly, Quarterly and Yearly performance assessment and Budget preparation.

Cashier - Anito Group of Companies / Titanium Corporation

(1995 - 1997)

Waiter - Anito Group of Companies / Titanium Corporation

(1993 - 1995)

Room Attendant - Anito Group of Companies / Titanium Corporation

(1991 - 1993)

Associate in Marine Engineering - Marine Engineering - Technological Institute of the Philippines (1990 - 1994)

BS - Business Administration - Philippine School of Business Administration (1988 - 1990)

Felipe Calderon Integrated School (1978 - 1984)