Norhasan Cauntongan

Driven hospitality professional with 5 years of experience in hotel operations and guest services, seeking Hotel Supervisor role. Skilled in enhancing guest experiences and managing housekeeping functions. Effectively supports team members and ensures efficient daily operations under pressure. Ready to apply strong organizational skills and leadership potential to contribute to a successful hotel team.

Hotel Room Attendant - InterContinental The Red Sea Resort - Shura Island, Saudi Arabia

(2025-06 - 2026-06)

• Followed cleaning checklists to match quality specifications for each space.
• Worked efficiently under tight schedules to prepare rooms for new guests timely.
• Reported any room damages or maintenance issues to management for prompt resolution and guest safety.
• Managed time efficiently to complete cleaning of assigned rooms within the allocated schedule.
• Engaged in deep cleaning tasks during off-peak seasons to prepare rooms for high-demand periods.
• Cleaned guest rooms and changed linen to high standards.
• Maintained confidentiality and privacy of guests, respecting their personal space and belongings.
• Reported any damages or maintenance issues in guest rooms to the maintenance team immediately.
• Provided exceptional customer service by addressing guest queries and concerns with professionalism.
• Welcomed guests, provided answers to questions and anticipated service needs.
• Collaborated with housekeeping team to share best practices and improve overall service quality.
• Addressed and resolved guest complaints regarding room cleanliness or amenities swiftly.
• Provided excellent customer service by responding to guest requests courteously.
• Participated in staff training sessions to stay updated on cleaning techniques and guest service standards.
• Maintained high standards of cleanliness and hygiene in guest rooms, following strict protocols.

Room Attendant-Shift leader - Dar Tantora The House Hotel - Riyadh, Saudi Arabia

(2024-01 - 2025-03)

• Responsible for overseeing and supervising the daily operations of the housekeeping team.
• Cleaned guest rooms and changed linen to high standards.
• Vacuumed, dusted and polished furniture in common areas, including corridors and lift entrances.
• Reported any damages or maintenance issues in guest rooms to the maintenance team immediately.
• Maintained high standards of cleanliness and hygiene in guest rooms, following strict protocols.
• Worked efficiently under tight schedules to prepare rooms for new guests timely.
• Maintained security, ensuring each guest room was locked after performing housekeeping services.
• Used wide variety of cleaning equipment to carry out tasks, including hoovers, mops, dusters and other cleaning tools.

Hotel Room Attendant - SWISSOTEL MAKKAH, NEOM Private Hotel - Riyadh, Saudi Arabia

(2016-01 - 2019-01)

• Executed project for King and Crown Prince, ensuring high standards of service and attention to detail.
• Cleaned guest rooms and changed linen to high standards.
• Monitored and maintained the cleanliness of public areas within the establishment.
• Sanitized fixtures and fittings to maintain excellent hygiene.
• Assisted in training new room attendants in cleaning protocols and guest service standards.
• Polished glass and mirrors in private and public spaces.
• Replenished guest rooms with necessary supplies including water glasses, toiletries and paper products.
• Checked room equipment and devices for faults and reported technical and maintenance issues to supervisors for repair.
• Disinfected bathroom and kitchen spaces for impeccable sanitation standards.

Vocational Course - Auto Gas & Diesel Mechanic - Mindanao Master Technical Training Center Inc. (2005-11)

Diploma - Agricultural Technology - Mindanao State University (2008-01)

Secondary - Mindanao State University, MSU- Baloi Community High School (2006-01)