Merchant Support at Digital Eats Inc. (2025-11 – Present)
- Support daily operations for 700+ merchant locations across multiple virtual restaurant brands, ensuring accurate transaction records, operational consistency, and marketplace performance.
- Investigate and resolve operational discrepancies involving orders, payments, platform integrations, and merchant concerns through detailed case analysis.
- Maintain accurate documentation and case records while coordinating resolutions with internal teams and third-party platforms.
- Analyze recurring operational issues and provide insights to improve workflows, reporting accuracy, and service efficiency.
- Collaborate with operations, technical support, and external partners to ensure timely resolution of business-critical issues.
Lead Generation Specialist at Ninon USA Corporation (2025-11 – 2026-05)
- Maintained organized lead databases and tracking reports using spreadsheets to ensure data accuracy and visibility of business activities.
- Prepared performance reports and monitored outreach activities to support decision-making and process improvements.
- Coordinated client communications, sample shipments, and business documentation while maintaining accurate records.
- Supported operational processes involving customer requests, supplier coordination, and internal reporting.
- Improved data organization practices to enhance tracking efficiency and workflow management.
Executive Assistant at Evercred (2025-03 – 2025-11)
- Provided executive and operational support to leadership by managing business documentation, reports, schedules, and strategic initiatives.
- Prepared presentations, financial-related documents, and operational reports to support executive decision-making.
- Maintained project trackers and monitored business activities to ensure accurate reporting and timely completion of deliverables.
- Coordinated across marketing, operations, and leadership teams to improve workflow efficiency.
- Supported investor communications, fundraising documentation, and business records management.
Virtual Assistant at Aromatic Innovation (2024-08 – 2025-02)
- Supported daily business operations through administrative coordination, reporting, documentation, and customer management.
- Maintained operational records, spreadsheets, and tracking documents to support accurate business reporting.
- Coordinated order processing, supplier communications, and customer follow-ups while ensuring proper documentation.
- Assisted with business administration tasks including data organization, reporting updates, and workflow tracking.
Virtual Brands Executive at DoorDash | Lizardbear Tasking Inc. (2023-02 – 2025-08)
- Managed onboarding operations for virtual restaurant partners, ensuring accurate documentation, compliance requirements, and operational readiness.
- Maintained tracking reports and monitored onboarding progress across multiple business accounts.
- Coordinated with internal teams and external partners to resolve operational gaps and improve partner performance.
- Analyzed operational data and identified process improvements to enhance efficiency and reporting accuracy.
Subject Matter Expert at DoorDash | Lizardbear Tasking Inc. (2022-02 – 2023-01)
- Served as escalation support for complex operational cases requiring detailed investigation and resolution.
- Analyzed Salesforce data and prepared reports to identify trends, performance gaps, and improvement opportunities.
- Developed process documentation, training materials, and workflow guides to improve operational consistency.
- Collaborated with leadership teams to optimize processes and improve team performance.
