Jade Andrade

An Operations Manager focused on delivering impactful results, tackling dynamic challenges and applying knowledge gained from years of experience from some of the industries leading companies. Demonstrated proficiency in operations management and seamless collaboration across teams. Skilled in leveraging operational methodologies to streamline processes to meet company KPI's and customer satisfaction.

Ops. Supervisor-Ops Manager at Lazada E-Services Philippines Inc. (2016-06 – 2024-02)

• Led the development of automation methodologies achieving 15% increase in operational efficiency in sorting machine feeding process.
• Streamlined inbound receiving processes, reducing inbound manpower costs by 10%.
• Implemented drop off process, resulting to 17 motorized courier route reduction in the first month of implementation.
• Plan and approved manpower allocation vs daily volume forecast.
• Formulated and activated business continuity plan.
• Conducted periodic coaching to direct reports, recommending specific training for personal skill set development.
• Review vendor management, 3PL and MHE providers performance regularly.
• Cascade and monitor all KPI target to the team.
• Review and approved regular billing from vendor management team.

Ops. Agent - Ops. Supervisor at DHL Express Philippines Inc. (2001-11 – 2015-03)

• Conducted regular periodic coaching and feedback session to direct reports
• Led daily testing and validation on weight machines ensuring cargo container accuracy and compliance with industry standards on all cargo unit loading device in accordance with DHL's SOP.
• Provided expertise in cargo handling and build up process contributing to a 15% reduction of shipment damages.
• Conducted daily bond check inventory on all shipments in bond ensuring 100% shipments scan.

Bachelor of Science in Commerce in Computer Management – La Concordia College/Adamson University (1997-06 – 2001-03)