James Steve Vidal

Knowledge of common pests, their behavior, and control methods. Proper use of pesticides, equipment, and protective gear, ability to conduct pest inspections and identify infestation sources. Follows correct application, dosage, and safety procedures.

Professional, courteous, and respectful to customers. Explains findings and treatment procedures clearly. Responds appropriately to customer concerns and complaints. Maintains a clean and professional appearance.

Honest and trustworthy. Physically fit and comfortable working in different environments, willing to work flexible hours when required. Good communication and teamwork skills and able to work independently with minimal supervision.

Technician Service at Termaxpro Pest Control Services (2024-10 – 2026-08)

• Knowledge of common pests, their behavior, and control methods. Proper use of pesticides, equipment, and protective gear, ability to conduct pest inspections and identify infestation sources. Follows correct application, dosage, and safety procedures.
• Professional, courteous, and respectful to customers. Explains findings and treatment procedures clearly. Responds appropriately to customer concerns and complaints. Maintains a clean and professional appearance.
• Honest and trustworthy. Physically fit and comfortable working in different environments, willing to work flexible hours when required. Good communication and teamwork skills and able to work independently with minimal supervision.

Customer Service Representative / E-commerce at IntouchCX Philippines (2023-12 – 2024-07)

• Answering incoming customer calls and help about the product and service questions, suggesting information about other products and services
• Offering products based on what they called and also helping find products that suit their budget and process.
• Avoid canceling their subscription and keep their account active.

Customer Service Representative at ResultsCX (2021-10 – 2023-12)

• Answering incoming customer calls and help about the product and service questions, suggesting information about other products and services
• Assisting customer requests for new applications, payments, activations and setting up an account
• Perform basic troubleshooting and fulfill customer needs to ensure customer satisfaction
• Communicate with other departments to resolve customer’s issues, device purchase and addressing or resolving other customer concerns

Ops Account Associate / Collection Agent at Asia People Works (2020-01 – 2021-07)

• Call and follow-up with customers to secure payment plans
• Review and execute appropriate Collections actions like legal restructure and settlements to recover debt and minimize credit losses
• Partner with product teams and business units to coordinate Collection’s activities across the bank

Bachelor of Science in Marine Transportation – Our Lady of Fatima University (2015-01 – 2020-07)