Jamila Amla
Data Validation and Back-Office Support Specialist
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About
Results-driven Data Validation and Back-Office Support Specialist with 2+ years of experience in high-volume record verification, transaction processing, and customer account management. Proven ability to review and audit sensitive records with high accuracy, maintain strict compliance standards, and collaborate efficiently with cross-functional teams. Possesses strong organizational skills, exceptional attention to detail, and a solid background in data accuracy and service standards.
Seeking a versatile role in Data Validation, Data Entry, Back-Office Support, Customer Records, or Administrative Assistance.
Experience
Validation Support - DITO Telecommunity (via Primus @Knowledge Specialists Inc.)
(2023-01 - 2026-12)
- Processed and approved postpaid plan applications, ensuring compliance and customer accuracy.
- Verified and validated customer and account records daily — processing 50+ customer records with high accuracy, supporting smooth service delivery.
- Managed customer identity verification using National ID eVerify and QR scanning technology.
- Identified and resolved data discrepancies and incomplete records, ensuring accurate customer information for seamless transactions.
- Consistently met daily quotas and turnaround targets while maintaining strict data confidentiality and security standards.
- Collaborated with team members and supervisors to resolve issues and improve service delivery processes.
Education
Bachelor of Science - Tourism Management - Urdaneta City University (2019-01 - 2023-12)
Senior High School - Computer System Servicing (CSS), TVL Track - Alaminos City National High School (2017-01 - 2019-12)
