Ruby Jill Alajid

To obtain a position where I can utilize my more than 3 years of experience in back-office operations, customer service, and cashiering to contribute to the efficiency and success of the organization. Committed to delivering excellent service, maintaining accuracy and confidentiality, and continuously enhancing my professional skills in a dynamic and growth-oriented work environment.

Back Office Support - Contact Point 360 Philippines

(2021-12 - 2024-07)

• Audited, validated, and organized customer identification documents to ensure accuracy and compliance with company policies.
• Maintained confidentiality and safeguarded sensitive customer information with a high level of professionalism and integrity.
• Performed data entry and document processing with strong attention to detail and accuracy.
• Assisted in resolving customer concerns and account-related issues through effective communication non-verbally and problem-solving skills.

Service Crew - Jollibee Food Corporation

(2021-01 - 2021-12)

• Provided efficient and friendly customer service in a fast-paced environment.
• Assisted with order taking, food preparation, and cashiering duties.
• Maintained cleanliness and followed food safety standards at all times.

Cashier - Geege Central Mall, Inc.

(2017-07 - 2020-08)

• Handled cash transactions accurately while balancing daily sales reports.
• Provided friendly and efficient customer service at the cashier and bar counter.
• Prepared and served beverages following standard recipes and hygiene guidelines.
• Managed inventory of bar supplies and assisted with restocking.
• Maintained cleanliness and organization of the cashier area and bar station.

Bachelor Of Science In Business Administration - Financial Management - University of Cebu Lapu-Lapu and Mandaue (2024)

BS In Industrial Engineering - Industrial Engineering - Cebu Technological University (2021 - 2022)

General Academic Strand - Asian Learning Center (2019 - 2020)