Jan Margarette Vitor

Hospitality Management graduate from the University of Santo Tomas with international professional experience at The Ritz-Carlton, Hong Kong and a strong background in digital marketing, brand representation, and customer engagement. Experienced in content creation, social media strategy, event management, and collaborating with diverse audiences through hospitality, tourism, and brand partnerships. Adept at creating engaging digital content, building meaningful customer relationships, and representing brands with creativity, professionalism, and attention to detail.

Passionate about combining storytelling, visual content, and strategic marketing to strengthen brand presence and customer engagement.

Guest Relations Intern at The Ritz-Carlton, Hong Kong (2026-02 – 2026-05)

Completed an international internship at a Forbes Five-Star luxury hotel, supporting the Guest Relations team in delivering personalized guest experiences and maintaining exceptional service standards in a multicultural environment.

• Assisted in daily Guest Relations operations, ensuring seamless guest experiences from pre-arrival to departure.
• Prepared pre-arrival guest recognition reports using Opera PMS and GXP to identify VIP, Elite, and returning guests and their preferences.
• Managed guest preference records and reservation details to support personalized service delivery.
• Assisted guests from diverse cultural backgrounds while upholding The Ritz-Carlton's Gold Standards and luxury service philosophy.
• Developed strong communication, attention to detail, and problem-solving skills in a fast-paced luxury hospitality environment.

Marketing & Sales Associate (Academic Industry Project) at Tagum5 Travels (2024 – 2025)

Assisted in managing projects of 4th-year Tourism students under Travel Agency Management and Operations and coordinated logistics for data-gathering trips (e.g., Antipolo, Rizal, UST Angelicum), including video production visits.

• Assisted in promoting travel products and services through digital marketing initiatives.
• Supported customer inquiries and travel consultations by providing accurate information and recommendations.
• Contributed to the development of marketing strategies aimed at increasing brand awareness and customer engagement.

Stage & Technical Director / Creative Team – Photographer (Academic Industry Project) at Sikhay Studios (2024 – 2025)

Managed stage and technical operations for Likhabi: Mga Hiyas ng Nakaraan, Gabay Tungo sa Kaunlaran, and Cathay for Students: Reaching New Heights.

• Oversaw technical flow, program execution, and stage management for large-scale events.
• Collaborated with the program committee to ensure smooth event delivery.
• Part of the Creatives Team, documenting events through photography, including EATchague: PinyaSarap! PinyaKabog! PinyaAngat! Under Introduction to Meetings, Incentives, Conferences, and Events Management (MICE) hosted by the College of Tourism and Hospitality Management.

Freelance Model & Brand Ambassador at Various Local & International Brands (2022 – Present)

• Collaborated with local and international brands across the fashion, beauty, food & beverage, lifestyle, and technology industries to represent products and strengthen brand presence through promotional campaigns and marketing activations.
• Worked closely with brand teams, photographers, and creative professionals to produce high-quality promotional content while ensuring alignment with each brand's identity, messaging, and campaign objectives.
• Built strong communication and interpersonal skills by engaging with diverse audiences, representing brands at events, and maintaining professionalism in client-facing environments.
• Adapted to various campaign requirements, consistently delivering content and appearances that reflected each brand's image and marketing goals.
• Partnered with globally recognized brands including McDonald's, Fujifilm, and Mobile Legends, along with over 20 local brands across fashion, beauty, lifestyle, and food & beverage sectors.

Bachelor of Science in Tourism Management – University of Santo Tomas (2026-06)