Administrative Staff (Events and Operations) - Hacienda Galea Resort and Events Place - Bulacan, Philippines
(2018-02 - 2024-10)
- Supervised daily operational activities of the hotel and event venue.
- Supervised event and venue operations, ensuring smooth service flow during functions.
- Coordinate with clients regarding event bookings, schedules, and requirements.
- Managed venue setup and ensured smooth execution of events (wedding, corporate events, parties).
- Oversaw staff assignments and monitored performance during events.
- Coordinated with different departments (housekeeping, kitchen, maintenance) to ensure seamless operations.
- Ensured high standards of customer service and guest satisfaction.
- Coordinated with kitchen and service staff to deliver excellent guest experience.
- Assisted in food and beverage service during events and peak operations.
- Handled guest professionally and ensured customer satisfaction.
- Assisted in front desk operations, guest concerns, and inquiries when needed.
Cashier - SM Hypermarket
(2012-01 - 2014-08)
- Handled customer payments and operated POS system accurately.
- Process payments through cash, credit/debit cards, or digital payments.
- Issue receipts, refunds, or exchanges when necessary.
- Ensure accurate cash handling and balance the cash drawer at the end of the shift.
- Provided friendly and professional customer service.
Sales Clerk - Robinson's Department Store
(2011-08 - 2012-01)
- Provided excellent customer service by assisting shoppers with product inquiries.
- Assisted customers with product selection and inquiries.
- Maintained organized merchandise displays and restocked items.
- Provided friendly and professional customer service.
- Supported store operations and helped achieve sales goals.
Sales Associate - JC Digital Photo Express
(2010-07 - 2011-02)
- Welcome clients and assist them with photo session inquiries and bookings.
- Provided excellent customer service and explained studio services.
- Coordinated with photographers for smooth photo sessions.
- Handle payments, issue receipts, and maintain accurate transaction records.
- Maintain cleanliness and organization of the studio and display area.
- Ensure clients have a pleasant and memorable experience.
