Jang Salagan

Dynamic Customer Service and Operations Professional with extensive experience across telecommunications, finance, hospitality, real estate rental, and HVAC industries. Skilled in managing high-volume U.S. customer interactions, resolving complex concerns, and delivering accurate, timely support. Experienced in purchasing and inventory management, vendor coordination, and price book transformation.

Recognized for strong problem-solving, scheduling, and documentation skills, consistently driving efficiency and client satisfaction.

Customer Service, Account Manager, Purchasing & Inventory Specialist - Heating, Ventilation, and Air Conditioning Company

• Managed inbound/outbound calls, memberships, and service scheduling.
• Oversaw purchasing and inventory, ensuring accurate documentation and vendor coordination.
• Supported pricing updates and materials tracking, improving operational efficiency.

Member Services & Inventory Management Specialist - Travel + Leisure Co.

• Booked accommodations tailored to customer preferences.
• Managed room availability and billing concerns, ensuring seamless client experiences.
• Developed SOPs and maintained precise documentation for service delivery.

Associate Coach - IqorPh Telecommunications (T-Mobile Account)

• Guided agents through daily huddles and real-time coaching.
• Handled escalated calls, achieving successful de-escalation and improved team performance.
• Monitored KPIs and supported training initiatives.

Customer Service Representative - Alorica Financial Account

• Assisted clients with billing inquiries, account updates, and financial transactions.
• Maintained strict confidentiality and compliance with data security protocols.
• Delivered accurate, timely support across calls and backend systems.

Bachelor of Science - Artificial Intelligence - AMA Education System

Bachelor of Science - Accountancy - Cagayan State University

Bachelor of Arts - Political Science - University of Cagayan Valley