Jani Hortillosa

Aspiring Virtual Assistant with proven experience in customer service and a solid academic background in education. Skilled in handling inbound and outbound calls, managing customer accounts, and providing accurate documentation. Adept at scheduling, correspondence, and simplifying complex information for diverse audiences. Recognized for clear communication, adaptability, and maintaining high standards in client support and administrative tasks.

Customer Service Representative - Teleperformance Philippines - Davao City

(2025-09 - 2026-04)

• Handled high-volume inbound and outbound calls, delivering prompt assistance and professional support.
• Managed customer accounts by verifying details, processing requests, and resolving inquiries accurately.
• Provided clear, empathetic communication to build trust and maintain strong client relationships.
• Documented customer interactions in CRM systems, ensuring accuracy and compliance with company policies.
• Conducted follow-ups to ensure issue resolution and enhance customer satisfaction.
• Collaborated with team members to meet performance targets and improve service delivery.

Pre-Service Teacher - Bambad National High School - Bambad, Isulan, Sultan Kudarat

(2025-01 - 2025-04)

• Delivered 360+ hours of classroom instruction, creating lessons with PowerPoint, visual aids, quizzes, and reviewers.
• Refined teaching methods with mentor guidance and supported diverse learners in a student-centered environment.

Pre-Service Teacher - Bambad National High School - Bambad, Isulan, Sultan Kudarat

(2024-08 - 2024-12)

• Completed 120+ hours of classroom observation and documentation.
• Evaluated teaching strategies and collaborated with educators to understand classroom dynamics.

Bachelor of Secondary Education - Social Studies - Sultan Kudarat State University (2025)

Bambad National High School