Jasmine Dy Liamzon

Learning and Development Specialist with 8 years of experience in training, facilitation, instructional design, communications, and product training. Skilled in designing and delivering leadership development, behavioral, and performance-focused learning programs for diverse teams. Experienced in training needs analysis, curriculum development, e-learning content creation, workshop facilitation, coaching, and program evaluation.

Strong collaborator with a background in stakeholder management, adult learning, and continuous improvement.

Learning and Development Specialist at CloudPay Philippines (2025-04 – Present)

• Designed and delivered global leadership development programs for junior to senior managers across APAC, EMEA, and AMER regions.
• Led end-to-end training initiatives from needs analysis to program evaluation, aligning learning solutions with business goals.
• Managed cross-functional learning projects with internal stakeholders, subject matter experts, and leaders to ensure timely and effective delivery.
• Developed leadership frameworks and learning pathways to support consistent capability building across teams and departments.
• Facilitated interactive workshops and training sessions that improved learner engagement and practical application on the job.
• Implemented technology-enabled learning solutions, including rise e-learning and blended learning formats, to expand access for global teams.
• Measured training effectiveness through learner feedback, data analysis, and performance indicators to improve future programs.
• Created digital learning content, knowledge base articles, and internal communications to reinforce learning and increase participation in development initiatives.

Learning and Development Specialist at Loanworks Technologies (2022-09 – 2025-04)

• Conducted company-wide, departmental, and individual training programs in Manila and Australia based on business needs.
• Delivered developmental and remediation training to improve employee performance and knowledge retention on Basic Australian Mortgage.
• Designed courses, assessments, and training materials for various learning initiatives.
• Partnered with managers to identify skill gaps and adjust training content based on quarterly performance trends.
• Developed computer-based training modules and storyboards using Canva and Microsoft PowerPoint.
• Facilitated virtual and in-person training sessions using multiple learning platforms and delivery methods.
• Monitored and reported training effectiveness to ensure programs met company and client standards.
• Supported the Risk and Compliance team as an internal and compliance auditor by helping communicate and reinforce policy adherence based on ISO 27001 standards.

Master Trainer I at Concentrix CVG Philippines (2021-03 – 2022-03)

• Conducted company-wide training programs for the PH teams and leaders.
• Mentored and coached trainers to strengthen facilitation skills and training effectiveness.
• Partnered with managers and team leaders to identify training needs and development opportunities.
• Provided feedback and post-training support to improve knowledge retention and on-the-job application.
• Certified newly hired and promoted trainers in Train the Trainer sessions.
• Certified newly promoted team leaders, supervisors, trainers, and managers to GROW Coaching.
• Promoted a culture of continuous learning, collaboration, and knowledge sharing.

Trainer II at Concentrix CVG Philippines (2019-08 – 2021-03)

• Delivered product, technical, and soft skills training sessions for employees.
• Collaborated with department leaders to assess needs and tailor learning programs to team requirements.
• Evaluated training effectiveness through assessments, surveys, and learner feedback.
• Monitored trainee progress and adjusted training approaches to support individual and group performance.
• Applied industry best practices to improve training methods, materials, and learner experience.

Advisor I, Customer Support at Concentrix CVG Philippines (2018-10 – 2019-08)

• Assisted customers through live chat with product and service inquiries in a timely and professional manner.
• Provided accurate information, resolved concerns, and supported customer satisfaction.
• Troubleshot technical issues and delivered appropriate solutions based on customer needs.

Bachelor of Arts in Broadcast Communication – Polytechnic University of the Philippines (2014 – 2018)