Jave Bacsain

Design and build internal business applications used to run daily operations, including a staff scheduling and records system, an automated Discord support bot, and an attendance tracking dashboard. Maintain and improve existing internal software, fixing bugs and adding features requested by staff and management. Use AI-assisted development tools to build and ship working tools quickly, while personally testing and correcting output before deployment.

Software Developer, Internal Tools (Freelance) - Monetize Me LLC - Remote

• Design and build internal business applications used to run daily operations, including a staff scheduling and records system, an automated Discord support bot, and an attendance tracking dashboard.
• Maintain and improve existing internal software, fixing bugs and adding features requested by staff and management.
• Use AI-assisted development tools to build and ship working tools quickly, while personally testing and correcting output before deployment.
• Provide technical support to team members using internal systems and troubleshoot issues as they arise.

Training Manager - Monetize Me LLC - Remote

(2026-02 - 2026-06)

• Train and onboard new customer support staff, covering communication standards, tools, and workflows.
• Interview and screen job applicants, evaluating communication skills and overall fit for the role.
• Coach existing team members to improve response quality, consistency, and performance.
• Support day-to-day team operations by maintaining internal documentation and communication channels.

Customer Support Representative (Chat) - Monetize Me LLC - Remote

(2025-12 - 2026-03)

• Handled high-volume customer chat conversations, maintaining an average response time of under 2 minutes.
• Resolved customer inquiries, addressed concerns, and provided personalized support across a large volume of ongoing conversations.
• Managed multiple simultaneous conversations while maintaining accuracy and quality of responses.
• Handled objections and escalations professionally, contributing to improved customer satisfaction and retention.

Bachelor of Science - Computer Science - Camarines Sur Polytechnic Colleges (2027)