Jave Keen Sarinas

I have over two years of experience in customer service, supporting customers through voice and chat, as well as working in healthcare support and two years in data entry and processing. Throughout my career, I've learned how to stay calm under pressure, communicate clearly, and find solutions that help both customers and the business. I'm someone who enjoys learning new skills, adapts quickly to new environments, and takes pride in delivering quality work.

I'm now looking for an opportunity where I can continue to grow professionally while making a positive contribution to the team.

Teammate - Phone & Chat Support at TaskUs Philippines Inc. (2024-04 – 2026-08)

• Assisting customers through phone and chat with account-related questions, technical issues, and document verification concerns.
• Helped customers understand available options and guided them through the steps needed to resolve their concerns.
• Managed multiple chat conversations while staying organized and meeting response time and quality expectations.
• Worked closely with customers to identify the root cause of issues instead of providing one-time fixes.
• Worked with teammates and other support teams whenever an issue required additional assistance or escalation.
• Adapted quickly to new tools, process updates, and changing business needs while continuing to deliver quality customer support.

CSR II- Phone Support at TTEC (2023-09 – 2026-02)

Focused on providing a positive customer experience through patience, empathy, and effective communication.

• Assisted members with questions about their healthcare insurance, including coverage, claims, benefits, and eligibility.
• Explained policy information in a simple and easy-to-understand way to help customers make informed decisions.
• Helped resolve insurance-related concerns while ensuring accuracy and compliance with company procedures.
• Coordinated with healthcare providers and internal teams when additional support was needed to resolve customer issues.

Data Processing Associate at Appen Services Philippines (2022-06 – 2023-04)

• Processed and reviewed data while following project guidelines to ensure accuracy and consistency.
• Maintained attention to detail when handling large volumes of information within project deadlines.
• Worked independently while meeting quality standards and productivity expectations.

Audio Transcriber at Appen Services Philippines (2021-12 – 2022-05)

• Transcribed audio recordings into written text with a focus on accuracy, clarity, and attention to detail.
• Followed transcription guidelines and quality standards to produce reliable results.
• Reviewed completed work before submission to minimize errors and maintain consistency.

Data Annotation Reviewer at Appen Services Philippines (2019-03 – 2020-03)

• Reviewed annotated data to ensure it met project guidelines and quality standards.
• Identified inconsistencies and provided feedback to improve annotation accuracy.
• Worked with team leads to maintain consistency across datasets and support overall project quality.

Undergraduate in Information Technology – FEAPITSAT Colleges (2014 – 2016)

Primary and Secondary Education – Saint Augustine School (2004 – 2014)