Jay Carlo Balco

I am an Italian bilingual professional with strong experience in customer service, BPO, and hospitality industries. I specialize in managing customer relationships, resolving issues efficiently, and delivering high-quality service to Italian and English-speaking clients. I bring excellent communication skills, cultural understanding, and the ability to work in fast-paced environments while consistently meeting KPIs and performance targets.

Customer Experience Associate I - Conduent - Pasay City

(2026 - 2025)

• Handle high-volume customer inquiries and provide timely resolutions
• Maintain strong customer satisfaction and meet performance KPIs
• Ensure accurate documentation and compliance with company standards

Customer Success Manager – Italian Bilingual Sales - Picup Media - Cebu City

(2025 - 2025)

• Managed Italian-speaking clients and supported sales operations
• Built strong client relationships and ensured customer retention
• Delivered professional communication in both Italian and English

Customer Care Representative - Alorica Philippines Inc.

(2025 - 2024)

• Assisted customers with account concerns and service inquiries
• Maintained high-quality service and achieved performance metrics
• Provided effective problem resolution in a fast-paced environment

Collection Specialist - Allsec Technologies - BGC Taguig

(2024 - 2023)

• Handled financial collections and negotiated payment solutions
• Maintained professionalism while dealing with sensitive cases
• Ensured compliance with company policies and procedures

Hotel Receptionist - Various Hotels - Milan, Italy

(2020 - 2023)

• Assisted international guests in Italian and English
• Managed bookings, front desk operations, and guest relations
• Delivered high-level hospitality service and customer satisfaction

AB - Classical Philosophy - St. Francis De Sales Major Seminary (2007 - 2010)

Associate - Computer Technology - University of Batangas (2003 - 2007)