Jay R Carigma

Strategic HR Business Partner with 13+ years of progressive experience, including 5+ years of formal HR leadership, driving organizational performance across BPO and multinational shared services environments. Provided HR leadership across multiple locations and day/night shift operations. Proven ability to provide strategic HR advice to C-suite and senior leaders, designing people strategies that improve retention, workforce productivity, and labor compliance at scale.

Expert in translating business challenges into high-impact, scalable HR solutions, driving diversity, equity, and inclusion (DEI) initiatives, and ensuring the seamless implementation of HR systems (SAP SuccessFactors) across hybrid work environments.

Talent & Recruitment Manager at Asiacruit BPO, Inc. (2025-04 – Present)

• Develop and implement targeted recruitment strategies and talent pooling campaigns tailored to the Employer of Record (EOR) business sector and offshore staffing operations.
• Manage comprehensive end-to-end recruitment pipelines for international clients, utilizing applicant tracking systems like Teamtailor to optimize candidate tracking and cost-per-hire targets.
• Partner with international business leaders to position EOR and managed payroll services, actively sourcing top talent to support regional expansion.
• Address employee relations, administer employee benefits, and oversee performance appraisal processes for the offshore workforce, ensuring full compliance with EOR operational standards and local labor legislation.

Talent Consultant at EY Philippines (2023-04 – 2025-04)

• Serve as the main contact for Sub Service Line leaders and staff, providing guidance and support.
• Coordinate engagement activities like Townhall meetings and Employee connect sessions.
• Assist with career growth, retention strategies, and staff-related issues.
• Ensure timely people management tasks, oversee HR operations, and support change management and project implementations for organizational development.

JR. HR Business Partner at IDEMIA Philippines (2022-06 – 2023-04)

• Appointed as the sole HR leader during a critical leadership transition, maintaining full operational continuity for the local workforce with zero service disruption.
• Partnered directly with the Country Director and department heads to deliver strategic HR guidance on workforce optimization, talent retention, and organizational effectiveness.
• Owned the end-to-end annual performance management cycle, overseeing goal-setting, performance appraisals, and coaching initiatives to upskill line managers.
• Managed complex employee relations cases, disciplinary investigations, and grievance handling, ensuring strict adherence to local labor regulations and mitigating people-related risks.
• Formulated HR protocols and managed compensation reviews, benefits administration, and recruitment strategies to align with organizational budgets and operational needs.

HR Consultant at Quantrics Enterprises (2017-09 – 2022-06)

• Provides HR policy guidance and interpretation, and analyzes trends with the Operations team to develop HR solutions.
• Manages employee engagement programs, supports employee relations, and offers HR counseling.
• Handles confidential information and delivers training seminars.

Talent Management Associate at Pointwest Global PTE ROHQ (2014-10 – 2017-09)

• Implement and execute employee engagement strategies and evaluate the effectiveness of engagement initiatives.
• Coordinate event planning, supervise offboarding procedures, and maintain current employee details in the HR database.
• Introduce rewards and recognition systems and oversee Corporate Social Responsibility projects.

HR Associate at Property Company of Friends Inc. (2012-12 – 2014-03)

• Assist HR Employee Relations Supervisor with legal opinions and handle disciplinary and grievance matters.
• Improve employee engagement, conduct exit interviews, and cultivate employee-employer relationships.
• Oversee 201 files and compliance, and assist with onboarding and benefits.

Bachelor of Science in Psychology – Far Eastern University, Manila, Philippines (2008 – 2012)