Jayn Ruth Agliam

Experienced in HR Operations

HR Employee Helpdesk Specialist at Asticom Business Services Inc (2021-01 – Present)

Experienced in HR Operations

• Registers Tax Identification ID in compliance with the Bureau of Internal Revenue
• Tax computation
• Salary Computation: Regular working day, Rest day, Overtime, Holiday, 13th month pay, deductions
• Time keeping
• Leave Benefits; Maternity, Paternity, Bereavement, Solo Parent, VL/SL etc.
• Government Benefits: SSS, Pag Ibig Contributions
• Reviews the completion for loans application and ensures these are processed within the given timeframe
• Company Initiated Benefits: HMO, Bereavement Assistance, Allowances etc.
• Inform Team of employee departure
• Advise resigning employees of the exit process and timeline
• Consolidating documents, clearance and other documents needed for smooth exit
• Knowledgable of ticketing systems (Jira Iserve, Leena AI, Flowserve) Collaborating with HR teams to improve processes and services
• Resolves issues for salary disputes including computations and deductions. Creates minutes of meetings, schedules meetings with the heads and other departments
• Processes contracts and billing of the HR expenses to finance department
• Follows up on seeking approval for the completion of needed requirements and other action items or support needed within the department
• Understanding service level agreement
• Tracking and reporting SLA metrics (e.g., response time, resolution time)
• Identifying areas for improvement Collaborating with teams to meet SLA targets
• Familiarity with HR systems, understanding employee data management

Customer Service Specialist at AXA (2020-01 – 2021-12)

• Follow orders by obtaining and verifying client's information
• Making calls to update personal info of the clients
• Validating the conditions of the insurance policy are clearly discussed to the policy owners
• Attending minimal inquiries and concerns of the clients regarding on their policies
• Ensuring that every information disclosed are safe and secured
• Review completeness of gathered information
• Performing pre call work, reviewing client's details for customer identity verification during call
• Daily updating of the End of day Report

Bank Personnel at Rizal Commercial Banking Corporation (2016-01 – 2019-12)

• Processing over the counter transactions such as: cash deposit, cash withdrawal, check deposit, encashment, fund transfers and managers check application
• Knowledgeable on processing Philhealth and SSS payments and other payments such as: telecom, cable, electricity, insurance, credit card, loans etc.
• Processing incoming and outgoing remittances through wire/telegraphic transfer from/to local banks from/to international banks
• Knowledgeable on processing Foreign Exchange
• Performing post verification of transactions to ensure its correctness and error free
• Providing an end day report through Audit Trail Summary to ensure transactions are all reviewed within the day
• Office Supplies requisition and monitoring
• Accommodation of bank product inquiries; savings account, current account, insurance, credit card referrals and loans
• Opening, updating, and closing of both individual and corporate accounts
• Reordering and monitoring of check books
• Processing of Bank Certification
• Reactivation of Dormant Accounts
• Processing client's requisition for new debit card, Pin code resetting, replacement of lost card and passbook
• Assists clients to online account registration and password resetting
• Reviews completeness of documents for credit card and loan application
• Performs account opening, closing, pre-termination, roll over upon maturity and monitoring for Time Deposit
• Performs KYC upon account opening

Bachelor of Science in Business Administration Major in Business Management – University of the East (June 2011- March 2015)