Jaypee F. Morales

Reliable and versatile hospitality and operations professional with international experience in the Philippines, the United Arab Emirates, Oman, and the Cayman Islands. Skilled in delivery services, forklift and warehouse operations, inventory control, housekeeping storekeeper, floral design, customer service, and workplace safety.

Courier Driver - Delivery - Self-Employed - Philippines

(2025)

• Manage online bookings, verify orders and coordinate delivery schedules with customers.
• Inspect, secure, load and deliver items safely and on time.
• Resolve delivery concerns professionally and maintain safe driving practices.

Receiving Clerk – Forklift Operator - The Ritz Carlton Hotel Grand Cayman - Cayman Island

(2021 - 2025)

• Receives food and non-food items from suppliers and ensures that quality and quantity standards are met.
• Proficient in the Adaco system for checking departmental requisitions and daily outlet requirements.
• Places orders for food products for daily hotel operations.
• Enters requisitions into the database in accordance with purchase orders.
• Reviews monthly supplier statements to identify unclosed or unpaid invoices.
• Encodes invoices into the system, prints barcode labels and submits hard copies to the Executive Chef and Finance Department for approval.
• Reviews reports, consolidates items and places orders.
• Responsible for month-end inventory counts.
• Maintains storeroom organization in accordance with standards and FIFO/FEFO rotation, including refrigerated and freezer areas.
• Operates counterbalance forklift to load and unload 20-foot to 40-foot containers containing materials and food products.
• Moves materials, supplies and products to the warehouse or designated storage areas.
• Segregates cargo and distributes it to assigned departments.
• Handles purchasing and courier duties, including pickup of food products and cargo.
• Maintains professional and ethical conduct when dealing with vendors and business partners.

Housekeeping Storekeeper - The Ritz Carlton Hotel Grand Cayman - Cayman Island

(2018 - 2021)

• Ordered guest amenities, cleaning supplies, machines and obtained approval from the Department Head.
• Checked all arriving items and compared them against purchase orders and shipping records to ensure the correct product, quantity and quality.
• Submitted all supplier invoices to the Room Division Cost Controller.
• Replenished all guest amenities in the housekeeping pantry.
• Monitored the quality and expiration dates of guest amenities.
• Monitored PAR levels for all housekeeping supplies to ensure proper stock levels were maintained.
• Ensured day-to-day cleanliness and organization of all storage areas.
• Recorded all borrowed or damaged items.
• Prepared monthly consumption and inventory reports and forwarded them to the Director of Housekeeping.

Floral Designer / Florist - Al Bustan Palace, A Ritz-Carlton Hotel - Oman

(2015 - 2018)

• Created flower arrangements for guest arrivals, guest rooms, restaurants and public areas.
• Designed floral arrangements for hotel events, weddings and guest-ordered requests.
• Maintained flowers in optimal condition to prolong freshness and quality.
• Checked room arrivals, VIP arrivals and departures using the Opera system.
• Received flowers from suppliers, verified their prices, quantities, and quality, and sorted them accordingly.
• Prepared budget estimates and calculated monthly charges for each department.
• Encoded monthly invoices in the FMC system.
• Handled guest requests for special occasions and themed events.
• Provided excellent customer service by engaging with guests, understanding their needs and offering recommendations.
• Maintained cleanliness and organization of the flower shop.
• Applied basic floral techniques including cutting, conditioning and arranging.

Floral Designer / Florist - Al Bustan Rotana - Dubai, United Arab Emirates

(2013 - 2015)

• Created flower arrangements for guest arrivals, guest rooms, restaurants and public areas.
• Designed floral arrangements for hotel events, weddings and guest-ordered requests.
• Maintained flowers in optimal condition to prolong freshness and quality.
• Checked room arrivals, VIP arrivals and departures using the Opera system.
• Received flowers from suppliers, verified their prices, quantities, and quality, and sorted them accordingly.
• Prepared budget estimates and calculated monthly charges for each department.
• Encoded monthly invoices in the FMC system.
• Handled guest requests for special occasions and themed events.
• Provided excellent customer service by engaging with guests, understanding their needs and offering recommendations.
• Maintained cleanliness and organization of the flower shop.
• Applied basic floral techniques including cutting, conditioning and arranging.

Floral Designer / Florist - Yas Viceroy Hotel - Yas Island, Abu Dhabi, United Arab Emirates (Pre-opening Team)

(2009 - 2013)

• Created flower arrangements for guest arrivals, guest rooms, restaurants and public areas.
• Designed floral arrangements for hotel events, weddings and guest-ordered requests.
• Maintained flowers in optimal condition to prolong freshness and quality.
• Checked room arrivals, VIP arrivals and departures using the Opera system.
• Received flowers from suppliers, verified their prices, quantities, and quality, and sorted them accordingly.
• Prepared budget estimates and calculated monthly charges for each department.
• Encoded monthly invoices in the FMC system.
• Handled guest requests for special occasions and themed events.
• Provided excellent customer service by engaging with guests, understanding their needs and offering recommendations.
• Maintained cleanliness and organization of the flower shop.
• Applied basic floral techniques including cutting, conditioning and arranging.

Room Attendant - Abu Dhabi National Hotel - Abu Dhabi, United Arab Emirates

(2007 - 2008)

• Reported to work on time as scheduled.
• Followed hotel grooming and appearance standards.
• Maintained cleanliness and orderliness of hotel rooms as per standard operating procedures.
• Ensured hallways, corridors and pantries were clean and properly maintained according to hotel cleanliness standards.
• Maintained cleanliness of cleaning equipment and chemical kits before and after duty.
• Followed all safety rules and regulations.
• Followed lost-and-found procedures.
• Maintained positive working relationships with all employees to promote a cooperative and harmonious working environment.
• Met and exceeded guest expectations and ensured satisfaction by providing excellent service and teamwork.

Room Attendant - Nuran Green Residences - Dubai, United Arab Emirates

(2006 - 2007)

• Reported to work on time as scheduled.
• Followed hotel grooming and appearance standards.
• Maintained cleanliness and orderliness of hotel rooms as per standard operating procedures.
• Ensured hallways, corridors and pantries were clean and properly maintained according to hotel cleanliness standards.
• Maintained cleanliness of cleaning equipment and chemical kits before and after duty.
• Followed all safety rules and regulations.
• Followed lost-and-found procedures.
• Maintained positive working relationships with all employees to promote a cooperative and harmonious working environment.
• Met and exceeded guest expectations and ensured satisfaction by providing excellent service and teamwork.

Room Attendant - Oakwood Premier - Ayala Center, Philippines

(2006-02 - 2006-11)

• Reported to work on time as scheduled.
• Followed hotel grooming and appearance standards.
• Maintained cleanliness and orderliness of hotel rooms as per standard operating procedures.
• Ensured hallways, corridors and pantries were clean and properly maintained according to hotel cleanliness standards.
• Maintained cleanliness of cleaning equipment and chemical kits before and after duty.
• Followed all safety rules and regulations.
• Followed lost-and-found procedures.
• Maintained positive working relationships with all employees to promote a cooperative and harmonious working environment.
• Met and exceeded guest expectations and ensured satisfaction by providing excellent service and teamwork.

Room Attendant - Dusit Hotel Nikko - Philippines

(2005-07 - 2005-12)

• Reported to work on time as scheduled.
• Followed hotel grooming and appearance standards.
• Maintained cleanliness and orderliness of hotel rooms as per standard operating procedures.
• Ensured hallways, corridors and pantries were clean and properly maintained according to hotel cleanliness standards.
• Maintained cleanliness of cleaning equipment and chemical kits before and after duty.
• Followed all safety rules and regulations.
• Followed lost-and-found procedures.
• Maintained positive working relationships with all employees to promote a cooperative and harmonious working environment.
• Met and exceeded guest expectations and ensured satisfaction by providing excellent service and teamwork.

Service Crew - SM Pampanga - San Fernando, Pampanga, Philippines

(2004-08 - 2005-02)

• Prepared food and cleared tables.
• Took customer orders and performed cashier duties.
• Maintained cleanliness of the dining area.

Bachelor of Science in Business Administration - Hotel and Restaurant Management - Guagua National Colleges (2000 - 2004)